(Contractor: Peraton)• Provide 24/7/365 first-level (industry equivalent to Tier 1 and Tier 2) remote desktop support by diagnosing, troubleshooting, and maintaining 70% first-time resolution (FTR) rate for issues encountered by over 370 thousand DHA users across 100+ Medical Treatment Facilities (MTFs) globally.• Troubleshoot office peripherals including printers, scanners, and VoIP desk phones.• Provide LAN, Wi-Fi, and VPN troubleshooting support.• Manage account passwords… Show more (Contractor: Peraton)• Provide 24/7/365 first-level (industry equivalent to Tier 1 and Tier 2) remote desktop support by diagnosing, troubleshooting, and maintaining 70% first-time resolution (FTR) rate for issues encountered by over 370 thousand DHA users across 100+ Medical Treatment Facilities (MTFs) globally.• Troubleshoot office peripherals including printers, scanners, and VoIP desk phones.• Provide LAN, Wi-Fi, and VPN troubleshooting support.• Manage account passwords, and troubleshoot desktop and medical applications.• Escalate to and coordinate with local site support as needed for high priority and critical issues. Show less

• Supported existing customers and reached new business to position competitive cloud & hardwaresolutions to alleviate technological challenges and roadblocks within their organization.

• Engaged with S500 and other various executive level customers around the world in collaborationwith enterprise account teams resulting in $55M influenced pipeline and $267M influenced revenue

• Built and managed relationships in the local community including schools, non-profits, and small & medium businesses.

• Built customer relationships through knowledge of technology and discovered customer’s needs tooffer sales solutions.