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Nick B. Email & Phone Number

Facilitates Innovation ✨| Inspires Creativity💡 | Leads with Empathy👂 | Develops Others🌱 at Steampunk, Inc.
Location: Saline, Michigan, United States 8 work roles 1 school
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Current company
Role
Facilitates Innovation ✨| Inspires Creativity💡 | Leads with Empathy👂 | Develops Others🌱
Location
Saline, Michigan, United States
Company size

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Nick B. is listed as Facilitates Innovation ✨| Inspires Creativity💡 | Leads with Empathy👂 | Develops Others🌱 at Steampunk, Inc., a company with 199 employees, based in Saline, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Nick B..

Nick B. previously worked as Senior Service Designer at Steampunk, Inc. and Business Owner at Neon Era, Llc. Nick B. holds Bachelor Of Science - Bs, Marketing from Michigan State University.

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Steampunk, Inc.

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About Nick B.

Pi-shaped Design Thinking leader enabling individuals, teams, and organizations to realize their vision for impact through hands-on workshop facilitation, strategic road-mapping, and Organizational Development in Human-Centered Design and Innovation.Energized and rewarded by meeting customer & organizational needs today while working relentlessly to build a better tomorrow.Focused on Change & Impact work benefiting the lives people or our planet.Deeply inspired by my amazing young daughter and the remarkable presence of design in nature.LUMA Institute Certified Facilitator | Design Sprint Certified | IDEO U Trained Designer and Strategist

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Nick B.'s current company

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Steampunk, Inc.
Steampunk, Inc.
Facilitates Innovation ✨| Inspires Creativity💡 | Leads with Empathy👂 | Develops Others🌱
mclean, virginia, united states
Website
Employees
199
AeroLeads page
8 roles

Nick B. work experience

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Senior Service Designer

Current

Guiding our Government Clients through our Design Intelligence framework, incorporating Human-Centered Design methods to solve end to end organization and experience challenges. Leading and facilitating discovery sessions that uncover customer pain points and identify enterprise level opportunities. Advocating the voice of the customer, ensuring their.

Sep 2023 - Present

Business Owner

Current
Neon Era, Llc

Michigan, United States

Dealing in nostalgia-based collectibles of the 80's and 90'sSeeking opportunities to apply Human-Centered Design in atypical spaces►Developing behavioral based products & services for day traders to gain a mental edge and improve outcomes►Consulting web3 projects on CX

Feb 2021 - Present

Design Thinking Catalyst Lead

Farmington Hills, Michigan, United States

Responsible for infusing Human-Centered Design into the org. in a scalable and measurable way, and consulting top priority projects to deliver outcomes►Developed strategic possibilities to scale Design Thinking within the organization as a core competency and competitive differentiator►Co-led intensive efforts to understand shifts in Team Member and.

Feb 2020 - Dec 2020

Innovation Manager

Farmington Hills, Michigan, United States

Formed and led the company's first dedicated Innovation function►Developed and launched the company's most profitable service, adding millions in top-line growth, and serving thousands of new customers►Led cross-functional Service Design activities including physical-to-digital onboarding Service Blueprint and Credit Union empathy journey►Applied Lean.

Jul 2018 - Feb 2020

Customer Experience Manager

Farmington Hills, Michigan, United States

Responsible for internal Application Support and enhancements for Customer facing support teams►Ran in-depth Customer Experience research campaigns with 100+ team members to inform software and process enhancements►"Humanized Helpdesk" - Overhauled internal Application Support experience resulting in reduced waste, smaller backlog, faster response times.

Dec 2017 - Jul 2018

Senior Business Analyst

Farmington Hills, Michigan, United States

Facilitated cross-functional discovery workshops to uncover needs and opportunities within employee and customer experiences, operations processes►Consulted and delivered work on the highest priority operational and partner projects, shipping service enhancements which would impact thousands of people and secure millions in grant funding►Emerged as a.

Sep 2017 - Dec 2017

Business Analyst

Farmington Hills, Michigan, United States

►Worked directly with business stakeholders to understand technology needs, current states, and gather requirements for enhancements►Designed system and service enhancements to improve employee and customer experience

Jan 2014 - Sep 2017

Consumer Credit Counseling Expert

Farmington Hills, Michigan, United States

►Guided thousands of clients through challenging and emergent financial needs during the Great Financial Crisis►Ascended to top performer, team mentor and highly valued SME aiding in development of service and software design

Nov 2008 - Dec 2013
Team & coworkers

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1 education record

Nick B. education

FAQ

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What company does Nick B. work for?

Nick B. works for Steampunk, Inc..

What is Nick B.'s role at Steampunk, Inc.?

Nick B. is listed as Facilitates Innovation ✨| Inspires Creativity💡 | Leads with Empathy👂 | Develops Others🌱 at Steampunk, Inc..

Where is Nick B. based?

Nick B. is based in Saline, Michigan, United States while working with Steampunk, Inc..

What companies has Nick B. worked for?

Nick B. has worked for Steampunk, Inc., Neon Era, Llc, and Greenpath Financial Wellness.

Who are Nick B.'s colleagues at Steampunk, Inc.?

Nick B.'s colleagues at Steampunk, Inc. include Andrew Le, Olivia Aubin, George Mcgowan, Pmp, Craig Donavin, and Jeff Jobes.

How can I contact Nick B.?

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What schools did Nick B. attend?

Nick B. holds Bachelor Of Science - Bs, Marketing from Michigan State University.

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