Nick Bender Email & Phone Number

Union, Ky, Us

- Head of Fidelity’s Non-Qualified Deferred Compensation business, supporting over 1,500 corporate clients, nearly 3,000 plans and over 300k participants representing ~$82B in plan liabilities (market leading 29.4% market share).- Also responsible for Fidelity’s equity compensation expansion strategy, primarily focused on Fidelity’s global expansion as well as expanding into the private market (Pre-IPO) space.- Serve as a board member for Fidelity Private Shares, supporting venture-backed private companies in equity management.

- Responsible for Stock Plan Services and Non-Qualified Deferred Comp Products within Fidelity Workplace Solutions, including overall P/L responsibilities for Non-Qual Deferred Compensation.- Lead a global team of 600 product managers, strategists, and technologists, focused on delivering leading solutions to help employers and employees maximize their return on equity/non-qualified compensation.- Oversaw a $80M+ portfolio supporting the end-to-end customer journey, including both corporate recordkeeping and the plan participant experience supporting 800 employers and 3M+ global customers, in 170 countries.- Led market expansion both globally and into the private market for Stock Plan Services, including acquisition of Shoobx in ’23 to support venture backed private market growth and deployment of key capabilities supporting UK recordkeeping.- Grew NQDC market-leading position to 29.4% market share and $78B in plan assets in ’23, through record sales (25% increase from ’21 to ‘23) and grew asset retention to all time high of 27% (representing over $1B of flows annually).

- Led the development of a fully integrated HR benefits platform, redefining the overall user experience for small to mid-size employers from proof-of-concept through to launch, including the first mobile application capabilities.- Built, developed and led Digital Experience team responsible for overall user experience and led corresponding agile transformation while undergoing 118% YoY portfolio growth and driving 27% increase in Sales Order Value (CAGR ‘17- ‘19), 16% increase in client size (CAGR ‘17- ‘19) and 8pt. NPS increase YoY (’18-’19).- Created and managed a global organizational model for Fidelity Benefits Marketplace Product and Technology Teams across 120+ associates and a $27M budget.- Owned strategy, planning and product management, including go-to-market activities, within Fidelity’s Benefits Marketplace business, supporting HR, Payroll and Benefits for small to mid-size employers, taking over $30M P&L ownership in 2020.- Led strategic shift in late 2020-2021 to a partnership strategy, securing a deal with a leading HCM provider and developing industry leading integration to transition the overall book of business.

- Led high performing team of consultants, program, and project managers responsible for strategic planning and enablement for Fidelity’s Workplace Investing.- Portfolio management and oversight of the Defined Contribution Client Service Organization, Client Engagement Practice partnering with Relationship Management, Innovation Program and Business Technology Stewardship Program, including proof-of-concept work for emerging products such as Student Debt and Fidelity’s Flex Fiduciary offering.- Drove measurable value through portfolio development, oversight and management, strategy development, process improvement and design, and capital and program management delivering over 3X ROI.

- Successfully launched first cloud-based record-keeping platform within Workplace Investing, enabling capabilities responsible for securing over $9 billion in plan assets and $40 million in plan contributions in the first two weeks, including the implementation of a new service model.- Lead business case development, investment committee reviews and product launch for significant Workplace Investing programs.- Strategic planning and enablement for Fidelity’s Workplace Investing driving measurable value through process design, capital management and program management.- Recipient of 2014 Workplace Investing President’s Circle Award.

- Management consulting and program deployment for Fidelity’s Workplace Investing generating significant value through cost efficiencies, risk reduction, quality improvement, customer satisfaction, and strategy enablement.- Developed, managed, and executed against multi-year transformations of end-to-end processes.- Responsible for the scaling and institutionalizing the operational service model for the Automated Services suite within Fidelity’s Workplace Investing.- Led consulting projects in partnership with the Relationship Management team driving measurable value to key Workplace Investing clients.

- Responsible for the Automated Services suite within Fidelity’s Workplace Investing, providing process support, change management, exception management, process improvement and driving the overall strategic vision.- Accountable for seven key initiatives which resulted in over $2.2 million dollars of annual cost savings and avoidance in the first year.- Developed & instituted core key performance indicators and metrics in conjunction with monthly management reporting and scorecards.- Implemented automated straight-through processing measurements and daily control limits, driving straight-through processing to an all-time high of 96% for Automatic Enrollment and drove a 24% increase in straight-through processing for Eligibility Tracking to an all-time high of 60%.- Drove error free performance reducing Risk Incidents year over year by over 47%.

- Responsible for implementation of defined contribution retirement plans for Fidelity’s Fortune 500 clients, consisting of $50 million to $1 billion in assets and participant bases ranging from 1,000 to 20,000+ employees, from the point of sale to the client through transition to the on-going client service team. - Managed mergers, acquisitions, and plan spin-offs, for multiple clients providing comprehensive plan document reviews to establish viable solutions and program plans.- Successfully managed the implementation and consolidation of 28 separate retirement plans for a new client, from August 2009 through to December 2010, consisting of $800+ million in assets and 20,000+ participants.

- Managed multiple client relationships, with a book of business in Fidelity’s Mid-Large Market consisting of Fortune 500 clients, while acting as the primary point of contact for clients on operational items and issues.- Acted as the operational plan expert for both the client as well as internal business partners.- Positioned Fidelity’s Plan Sponsor Web-Station and the Taking Data In process as the preferred and most efficient methods of data exchange for our clients. - Built strong internal partnerships to help resolve operational issues and to better serve the client. - Participated in prospective client visits to introduce Fidelity’s operational capabilities, resources and tools.

- Positioned Fidelity products and services to institutional customers, building strong relationships in order to retain assets, maintaining an 80%+ asset retention number throughout the program.- Trended and analyzed associate performance in order to increase efficiency and effectiveness of training model, increasing the overall pass rate of employee proficiency testing.- Acted as a liaison between Fidelity’s Service Delivery University and management in order to understand the business requirements necessary to develop and redesign training programs.- Provided project management for SDU such as working with new product roll-outs, recruiting campaigns and employee resource improvements. Successfully, worked with Northern Kentucky University’s College of Business and their accreditation program to recognize Fidelity’s SDU courses as college credits.- Facilitated and organized site-wide trainings for over 200 new hires and tenured associates alike. Used as a technical resource in the development of new training modules and programs.