Moved inaugural store up the regional rankings to a top store contenderPromoted to a larger (underperforming) store and developed this into another balanced performing store within the region and division.Achieved top store overall in August 2019 for overall performance.Regional cluster support for B2B growth July 15 to March 17HR responsibilities including recruitment, training, performance management and adhering to health and safety procedure and policy.Budget control… Show more Moved inaugural store up the regional rankings to a top store contenderPromoted to a larger (underperforming) store and developed this into another balanced performing store within the region and division.Achieved top store overall in August 2019 for overall performance.Regional cluster support for B2B growth July 15 to March 17HR responsibilities including recruitment, training, performance management and adhering to health and safety procedure and policy.Budget control across SOH, Expenses, Stock loss/gains and sales.WorkForce management proficient, working to continuous “5 Star” Rota.Coaching and Developing sales team to increase skill set and capability.Achieved a consistent 90%+ score on customer service satisfaction score on NPS.Drove to achieve and exceed the ten core KPI’s. Show less

HR responsibilitiesMaximising footfall into salesBudget controlCoaching and Leading a sales teamAuditingLoss preventionAchieving challenging KPI targets

Sales consultant and promoted to branch manager five months later.Achieving sales budgetCustomer serviceDeliver and setup service for B2B customers Selected to manage UK’s first Orange franchise store and develop how they were to work moving forward with the retail leadership team at orange.Involved in the training of future franchisees for Orange UK.

Here I was a sales advisor for an independent electronics and white goods retailer, specializing in Sony products (Vaio laptop range, Bravia tv range along with audio equipment) and also high end BOSE home entertainment goods. At TVC I started off on the sales floor learning the products and learning sales from the existing team until I became confident in my ability here, in which I then soon became lead sales advisor going onto become the sales floor manager. Alongside my in-store sales role,… Show more Here I was a sales advisor for an independent electronics and white goods retailer, specializing in Sony products (Vaio laptop range, Bravia tv range along with audio equipment) and also high end BOSE home entertainment goods. At TVC I started off on the sales floor learning the products and learning sales from the existing team until I became confident in my ability here, in which I then soon became lead sales advisor going onto become the sales floor manager. Alongside my in-store sales role, I became increasingly more involved with the bespoke installs of the BOSE home audio systems to gather a greater knowledge of the products that I was selling. We also took part in local events, by means of our branded double decker bus fitted out with all the latest equipment which was an experience. Show less