Nick Blackburn Email & Phone Number

Fort Collins, Co, Us

Fort Collins, Colorado, United States

Building an app that provides suppliers visibility into market execution.

Fort Collins, Colorado, United States

Manage an international team of developers, analysts, and subject-matter experts that are responsible for a set of software solutions within the Encompass Cloud Platform (ECP), each listed below. My team is responsible for the development, testing, documentation, customer support, and training associated with our solutions.Directly responsible for defining quarterly OKRs that align with company goals, and establishing a monthly development roadmap focused on achieving OKRs. Prioritize and manage software development in order to hit deadlines for monthly release cycles. Designated as a senior member of the team based on previous experience, performance, and leadership qualities.Production Team (Orchestra Cloud)3/2022 - currentBuilding a solution for breweries & distilleries on the ECP platform that specializes in batch manufacturing processes. Also maintaining & supporting the Purchasing module which is a core feature-set used by both distributors and producers to create, receive, and confirm purchase orders, record product costing, create FIFO adjustments, and much more.Data Collection Team 11/2021 - 3/2022Launched a new service called Connect Distributor Reporting which focuses on collecting daily depletions and inventory data from distributors on various route accounting systems on behalf of our supplier customers. This work included: -Defining the file specification and data collection methods used in the integration.-Building tools to enable communication between suppliers and distributors.-Collaborating with marketing on the go-to-market launch.

Fort Collins, Colorado, United States

Supplier eCommerce Team (Connect & Supplier Reporting)04/2020-11/2021Connect for Manufacturers - Built out a new platform called ‘Connect for Manufacturers’ used to connect suppliers to their distributors in the Encompass network.Applications within this platform include:Distributor Ordering Portal - Expanded the DSDLink ordering platform to allow distributors to submit orders to their suppliers through one centralized ordering portal.Connect Distributor Reporting - Aggregated distributor inventory and depletions data across the Encompass platform to enable centralized supplier reporting.Connect Global Products - Created a library of master product data and tools (PIM) to enable distributors and suppliers to manage and use the data.Find my Beer - Supplier website application used to find a local retailer carrying the supplier’s products.Ad Manager on DSDLink - Ad management application used to allow suppliers to manage ads on DSDLink.Supplier Reporting - Also responsible for all supplier reporting integrations used to transmit inventory and depletions data between distributors and their supplier partners. Integrations include: VIP SRS, Anheuser-Busch BudNet, MolsonCoors Drive, Aperity, Lilypad and others.Retail Services Team (EDI, Supplier Reporting, & DSDLink)04/2019-04/2020EDI - Responsible for discovery, EDI map building, testing, launching, and the customer support for EDI integrations between distributors and retailers. This included direct EDI connections with large retailers, supplier provided EDI integrations with large retailers through BudEC and OpenText, and direct EDI connections to independent retailers through Provi and DSDLink. Supplier Reporting - Same responsibilities as above.DSDLink - Assisted in the support and setup of the DSDLink retailer ordering platform.EDI Team (Supplier Reporting & EDI) 10/2018-04/2019Same as the Retail Services Team, sans DSDLink.

Fort Collins, Colorado, United States

Founding member of the Release Management Team at Encompass. Responsible for assisting an assigned book of roughly 70 distributors navigate changes in the software and understand the added value provided by improvements in the software.

Fort Collins, Colorado, United States

Company reorg moved all Software Analysts under new Customer Support Teams, and created Customer Success Managers. As a Customer Success Manager I was responsible for the satisfaction and success of a book of distributors.

Fort Collins, Colorado, United States

Managed a team of Software Analysts that were responsible for fielding the customer support for an assigned book of distributors. Responsible for supporting questions from the entire Encompass platform, from accounting, to warehouse management, to sales CRM.

Fort Collins, Colorado, United States

Responsible for fielding customer questions via both phone and email support. Responsible for supporting questions from the entire Encompass platform, from accounting, to warehouse management, to sales CRM.

Loveland, Colorado

• Regional Product Trainer responsibilities include all responsibilities from my role as a Customer Training Specialist, and in addition the following responsibilities: • Responsible for product education throughout the Northwest United States and all of CanadaStates Include: Washington, Oregon, Idaho, Montana, Wyoming, Colorado, Utah, Alaska, North and South Dakota• Strategically plan where we will host in-person product training workshops within my territory• Hosting product training focused webinars for customers who prefer online learning to in-person learning• Recruit qualified partners (Authorized Local Experts) to facilitate in-person product training sessions within their markets• Onboard and continuously train Authorized Local Experts who teach product training in their own markets• Accountable for achieving a revenue target, as well as an attendee number target, set per month and per quarter• Train a portion of our Partners, specifically our Solution Providers and Authorized Local Experts, on product changes or on updated industry best practices• Responsible for logistical planning of events. Includes locating an appropriate venue, organizing catering, travel plans and any other event planning necessary to ensure a successful event• Responsible for all marketing efforts for upcoming training opportunities. Includes email marketing, social media marketing, and other channel marketing efforts• Collaborate with National Organization Partners, like the Chamber of Commerce and SCORE, to host seminars or product training workshops

Loveland, Colorado

• Travel across the United States, Canada, and the United Kingdom facilitating Email Marketing Boot Camp courses to our customers, small business and non-profit owners/employees, in their own markets. Travel around 80% of work hours.• Educate small business and non-profit owners/employees on proper online marketing strategy, including engagement marketing principles, as well as social media marketing strategy• Inform customers on contact management and customer growth strategies• Educate customers on how to strategically use reporting analytics from Constant Contact and Google Analytics relating to email marketing• Train customers on the basics of HTML/CSS coding as it relates to creating emails• Advise customers on online marketing tools such as blogs, RSS, social media, online surveys and polls, online forms, landing pages, SEO, online event management, etc.• Persistently remain current on software updates and industry best practices, in order to communicate the most relevant information during facilitation• Send and evaluate participant surveys to determine effectiveness of training• Completed Facilitator Training offered by the Association for Talent Development and received course certificate, October 2014• Learned and implemented instructional design concepts in order to develop new training material for our customers• Designed and implemented a full-day course for advanced email marketing users• Attended the Email Marketing Design Conference hosted by Litmus.com, in order to become up-to-date on current email marketing industry standards, best practices, and resources• Implemented up-to-date Email Marketing best practices into course material• Contribute business development strategy proposals to improve team structure and travel efficiency• Coordinate all aspects of travel• Responsibly manage travel expense reports• Aid in Microsoft partnership with local Microsoft Partners who present at our trainings

Loveland, Co

• Trained new hire Tier 1 Support Representatives the full functionality of internal systems used on every customer interaction• Served as Salesforce CRM subject matter expert for Customer Support Representatives and new hires • Facilitated two specialized product training sessions for local companies

Loveland, Co

• Assist customers in troubleshooting product related issues via phone, chat, or email support• Achieved incentive bonuses by earning top customer satisfaction survey scores • Effectively communicate resolutions to customers in a timely manner• Master the product suite and remain up-to-date on upcoming product advancements• Take personal initiative to learn coding used throughout products• Understand and communicate non-product related issues such as compliance and billing procedure• Assisted in User Acceptance Testing for the company’s transition to Salesforce CRM• Served as mentor for new hire classes