Nick Blackburn Email & Phone Number

Fort Collins, CO, US

Fort Collins, Colorado, United States

Building an app that provides suppliers visibility into market execution.

Fort Collins, Colorado, United States

Manage an international team of developers, analysts, and subject-matter experts that are responsible for a set of software solutions within the Encompass Cloud Platform (ECP), each listed below. My team is responsible for the development, testing, documentation, customer support, and training associated with our solutions.Directly responsible for defining.

Fort Collins, Colorado, United States

Supplier eCommerce Team (Connect & Supplier Reporting)04/2020-11/2021Connect for Manufacturers - Built out a new platform called ‘Connect for Manufacturers’ used to connect suppliers to their distributors in the Encompass network.Applications within this platform include:Distributor Ordering Portal - Expanded the DSDLink ordering platform to allow.

Fort Collins, Colorado, United States

Founding member of the Release Management Team at Encompass. Responsible for assisting an assigned book of roughly 70 distributors navigate changes in the software and understand the added value provided by improvements in the software.

Fort Collins, Colorado, United States

Company reorg moved all Software Analysts under new Customer Support Teams, and created Customer Success Managers. As a Customer Success Manager I was responsible for the satisfaction and success of a book of distributors.

Fort Collins, Colorado, United States

Managed a team of Software Analysts that were responsible for fielding the customer support for an assigned book of distributors. Responsible for supporting questions from the entire Encompass platform, from accounting, to warehouse management, to sales CRM.

Fort Collins, Colorado, United States

Responsible for fielding customer questions via both phone and email support. Responsible for supporting questions from the entire Encompass platform, from accounting, to warehouse management, to sales CRM.

Loveland, Colorado

• Regional Product Trainer responsibilities include all responsibilities from my role as a Customer Training Specialist, and in addition the following responsibilities:
• Responsible for product education throughout the Northwest United States and all of CanadaStates Include: Washington, Oregon, Idaho, Montana, Wyoming, Colorado, Utah, Alaska, North and South Dakota
• Strategically plan where we will host in-person product training workshops within my territory
• Hosting product training focused webinars for customers who prefer online learning to in-person learning
• Recruit qualified partners (Authorized Local Experts) to facilitate in-person product training sessions within their markets
• Onboard and continuously train Authorized Local Experts who teach product training in their own markets

Loveland, Colorado

• Travel across the United States, Canada, and the United Kingdom facilitating Email Marketing Boot Camp courses to our customers, small business and non-profit owners/employees, in their own markets. Travel around 80%.
• Educate small business and non-profit owners/employees on proper online marketing strategy, including engagement marketing principles, as well as social media marketing strategy
• Inform customers on contact management and customer growth strategies
• Educate customers on how to strategically use reporting analytics from Constant Contact and Google Analytics relating to email marketing
• Train customers on the basics of HTML/CSS coding as it relates to creating emails
• Advise customers on online marketing tools such as blogs, RSS, social media, online surveys and polls, online forms, landing pages, SEO, online event management, etc.

Loveland, CO

• Trained new hire Tier 1 Support Representatives the full functionality of internal systems used on every customer interaction
• Served as Salesforce CRM subject matter expert for Customer Support Representatives and new hires
• Facilitated two specialized product training sessions for local companies

Loveland, CO

• Assist customers in troubleshooting product related issues via phone, chat, or email support
• Achieved incentive bonuses by earning top customer satisfaction survey scores
• Effectively communicate resolutions to customers in a timely manner
• Master the product suite and remain up-to-date on upcoming product advancements
• Take personal initiative to learn coding used throughout products
• Understand and communicate non-product related issues such as compliance and billing procedure