Nick Brewer Email & Phone Number

Winston-Salem, NC, US

Orlando, Florida, United States

Tapped to lead new Quality Assurance division tasked with developing criteria to guarantee accountability and transparency to premium clients while building a new revenue stream for the firm. Developed quality audit forms for scoring phone and email interactions. Standardized auditing process of phone and email interactions. Trained quality team on.

Orlando, Florida, United States

Trained contact center agents on company procedure and best practices to meet established goals for clients. Developed and facilitated agent training on benefits enrollment, COBRA, leave of absence, and retiree call types. Created FAQs, and client specific support guides for agent reference on calls. Analyzed voicemail and phone surveys to identify agent.

Orlando, Florida, United States

Provided excellent client service to contract employees across a range of benefits topics, including COBRA, leave of absence, retiree, payroll, technical support and life events. Aided contract employees through open and new hire enrollment process by: explaining in depth differences between benefit options, informing employees how to access ID cards for.

Orlando, Florida, United States

Ensure the overall safety of the targets and axes before customer use and monitor and maintain that safety throughout the daily operations. Instruct each patron on universal technique and give specific assistance to any throwers in need. Organize coaches to optimize task efficiency and customer service. Keep a daily inventory of business operating needs..

Orlando, Florida, United States

Trained to drive forklift to aid in truck parking. Organized crew to find and park trucks in proper positions to be loaded that day. Worked as part of a belt team to sort, deliver and load packages to trucks. Developed relationships with individual drivers to load trucks based on their route preferences. Implemented,organized, and enforced safety rules and.

Orlando, Florida, United States

Designed and instructed science specific summer camps while maintaining the group schedule and safety throughout the science center. Led a team of volunteers and helpers in tasks and roles to assist the learning projects of the camp.

Palm Beach County, Florida, United States

Implemented teacher's plans and delivered learning in a fun relaxed environment. Worked with K-12, gifted and special needs groups. Ensured the safety of the students. Calmed high stress situations under time constraints while maintaining the classroom workflow. Accomplished teacher's and students' daily learning goals and needs with minimal resources for.