Supporting the eCommerce web development team as the Product Lead for product discovery.Main responsibilities:- Develop and implement roadmap for Product Discovery initiatives- Refine and prioritize backlog with business owners using JIRA- Align business requirements with UX/Design team - Communicate release notes and roadmap updates to broader team- Maintain relationship with vendors (product reviews, store locator, SEO, product feed)- Intake and triage production defectsSCRUM Ceremonies & Activities- Lead bi-weekly sprint planning- Serve as product lead for production releases- Facilitate weekly estimation across FED/BED team- Present roadmap to senior leadership team- Work cross functionally in weekly refinement, standup and project alignment meetingsOther responsibilities:- QA/UAT tickets in active sprints and for upcoming releases- Use analytics and session recording tools to find new enhancements and defects

Lead internal site support on the business end while providing guidance on priority defects for the offshore and internal development team.Main Responsibilities:Site support lead- Intake and triage of daily issues- Meet with offshore team to resolve main site and store issues- Participate in weekly 24/7 on call rotationRatings & Reviews lead- Daily moderation of escalated reviews- Vendor relationship management; meetings, defect/enhancement requests- Provide reporting; weekly, monthly, key review learningsSite Defects/Enhancements- Help manage offshore defect resolution team; prioritization and workload- Work with product team to prioritize and QA active defects and enhancementsCoupons & Promotions- Lead bi-weekly testing of site promotions and coupons- Edit, enhance and monitor all site promotions

Site Analytics- Daily, weekly, quarterly, reporting for eCommerce performance- Create dashboards and reports for merchandisers and marketing partners- Track consumer trends and shopping patterns- Act as a team Analytics expert; create metrics and provide tutorialsDaily Site Support- Determine severity and priority of daily issues- Action on issues or triage to correct partners- Track progress and resolution of all issues- Work with Customer Care on any issues presented- Participate in weekly 24/7 on call rotationSite Promotions & Coupons- Lead bi-weekly testing of site promotions and coupons- Edit, enhance and monitor all site promotions Site Maintenance- Monitor site performance (analytics, traffic, speed etc.)- Validate any known issues- Test promotional codes and offersAdditional responsibilities:- Develop processes to bring together multiple teams smoothly and efficiently - Maintain constant and productive communication between marketing, merchandising and site content teams- Report on daily orders and anomalies with order processingDeveloped a strong proficiency in Adobe Analytics, Google Analytics, Brightedge, Oracle Content Management, Oracle Experience Manager, Salesforce Einstein, Microsoft Excel and Copywriting. Previous responsibilities:On-site Search & SEO- Work with vendors and internal software to identify SEO bottlenecks, opportunities and strategy- Use adobe analytics to analyze trends and opportunities for on-site search- Ensure accurate and easy-to-navigate search results on the site- Work with merchandising and content teams to improve overall search experience

Managed addition of new products to BigLots.com - Coordinated acquisition of sample products- Wrote copy, inserted keywords and set up pricing of new product- Lead direction to photography studio on images- Processed and uploaded final images- Proofed and promoted finished product pages to live siteAdditional responsibilities- Ran sell-thru reports to ensure accurate assortment of products online- Wrote meta descriptions and tags for landing pages- Day-to-day maintenance of BigLots.com- Attended merchant and buyer walkthroughs on new and upcoming products- Q/A testing of email campaigns and site and CMS enhancements

• Managed new product additions to BigLots.com• Worked with SEO team on creation of landing page copy and keywords• Maintained BigLots.com daily• Cataloged and organized library of product and lifestyle images

Wrote copy:- Daily promotional emails- CRM pieces: Direct mailers, coupons & cardholder items- Store collateral: In-store marketing, grand opening handouts & event emails- Web: Retargeting banners, landing pages- Ecommerce: Product descriptions, meta descriptions & paragraphs

- Worked with local PR agencies to coordinate Grand Opening weekend events- Coordinated the creation of social media copy and content along with social media campaigns- Created/edited press releases, media alerts etc for PR usage

Worked sales floor and engaged customers, ran cash register, filled product in store and helped set up monthly floor set changes and marketing.

Wrote articles for web site as University of Dayton contributorWrote articles for "Runner's" section

Assisted in social media marketing strategiesManaged social media accounts for eLoveHate.com

Prepared and distributed pre-game and post-game handouts for press. Assisted with in-game tasks; running errands and copying documents for press