- Subject matter support expert for two Spectrio products- Worked hand-in-hand with Customer Success Managers to understand major account needs and build business value - Implemented acquired companies into Spectrio customer support processes- Facilitated communication between the development team and the technical support team for bugs, features and releases- Worked closely with the distribution team ensuring inventory levels were maintained to keep up with demand

- Assisted in driving client satisfaction through ongoing support, trainings, and on-site visits (99% Retention Rate)- Effectively trained clients through presentation and product demos- Managed a team that planned, coordinated, and implemented our services at our largest client (120 locations)- Primary focus on adoption/retention– secondary focus on expansion- Worked closely with our support and development team in order to assist in the development of new features- Experienced and participated in the variety of tasks demanded by a startup, tech company in all facets (sales, development, implementation, and support)- Proactively recognized a stronger need for online presence– developed new WordPress site- Awarded company ‘Utility Player’

- Team Captain- 2016, 2018 All-HCAC- 2018 Carl D. Erskine Award of Excellence Winner: Teamwork, Competitiveness, Fair Play, and Excellence