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Develop and manage project plans for key initiatives, programs, and events within the Realtor association.Work collaboratively with cross-functional teams to ensure project goals are met on time, within budget, and with high quality.Create and manage project budgets, timelines, and schedules.Communicate project status, risks, and issues to stakeholders, including executive leadership, board members, committee members, and staff.Develop and maintain relationships with external vendors, sponsors, and partners.Conduct regular project reviews to evaluate progress and make necessary adjustments to ensure project success.Manage project documentation and ensure it is up-to-date and readily accessible by project team members and stakeholders.Provide leadership and guidance to team members, ensuring everyone understands their roles and responsibilities.Identify opportunities for process improvement and implement best practices for project management.Collaborate with other departments within the Realtor association to ensure alignment and integration of project activities with the overall strategic plan.

Maintained and updated member records using M1, Rapattoni, and the Broker Compliance Tool.Identified and solved systemic member record issues through programmatic changes and online resources/virtual trainings.Provided training and support to local associations daily using C.A.R.'s Broker Compliance Tool.Reconciled data records in M1, Rapattoni, and BCT with local AOR staff.Built trusted relationships with local association staff and was the primary resource for membership- related inquiries.Identified commonly asked questions/issues and offered innovative solutions, including creating online resources and virtual trainings.Provide monthly (and sometimes weekly) reports to management regarding local AOR compliance with NAR’s Variable Dues Formula.

Responded to customer inquiries and independently resolved issues.Identified & cross sold opportunities, products and services, and retained maturing accounts.Consistently achieved productivity and service key performance metrics.Processed basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.

Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices.Maintained a large number of vendor accounts while staying compliant with company policies and procedures.Verified vendor accounts by reconciling monthly statements and related transactions.Processed employee reimbursements by receiving and verifying expense reports and requests for advances; preparing checks.Reported sales tax by calculating requirements on paid invoice.