Nick Chang Email & Phone Number

Los Angeles Metropolitan Area

Outlined expectations for staff, defined roles and developed workplace processes to document the COVID-19 vaccination effort for over 30 employeesUpheld high standards in patient experience through accountability and incentivizationConsulted with CarbonHealth to improve racial equity in vaccination access and user experienceCoordinated with the LA Fire Department and USC School of Pharmacy to establish workflow access, improving our throughput of vaccines by over 300% without increasing staffingImplemented processes that decreased the rate of documenting error from 3% to less than 1%Developed and analyzed statistical data spreadsheetsImplemented safety policies and structural changes that reduced and eliminated incidentsResponded to frequent changes in the LA County Department of Public Health guidelines with consideration to unique circumstances

Newport Beach, California, United States