Emerging Talent Pipelines (ETP) include all talent products inclusive of AWS Military Initiatives, Technical Apprenticeships, and other hiring and incubation programs. This team identifies problems that have broad impact, develops comprehensive solutions, and delivers results through a programmatic structure. These programs provide access and opportunities to in demand cloud careers for undiscovered and emerging talent. The outcome is skilled leaders with global experience capable of developing into tomorrow’s big leaders.

Responsible for building the programs and leading the delivery teams hiring members of the military community and other diverse emerging talent pipelines into in-demand careers throughout Amazon via technical apprenticeships, internships, and direct hire programs.

Develops new programs in partnership with external and internal parties to build skills and career pathways to accelerate businesses and enable diverse job seekers, which can include Veterans and military spouses, to benefit from a career in technology. Partners and negotiates with third-parties to include business, government, and education to facilitate skills training programs built for outcomes including internship, apprenticeship, and employment.

Develops new programs in partnership with external and internal parties to build skills and career pathways to accelerate businesses and enable transitioning military, veteran, and military spouse talent pipelines to benefit from a career in technology. Identifies top industry and military community talent and introduces them to technology platforms which match their skills to available jobs after training. Partners with third-parties to include business, government, and education to facilitate skills training programs built for outcomes including internship, apprenticeship, and employment.

Responsible for setting the global vision for social media, chat, and escalations direction and culture by managing individual and team performance expectations and goals. Provides individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherence for all aspects of the AWS Basic Support product in social media, chat and escalations channels.

Designated Senior Enlisted Leader (SEL)/Assistant Officer in Charge for Volunteer Training Unit at Navy Operational Support Center Everett. Helped lead unit consisting of officers and enlisted sailors to provide Reserve Component training in a non-pay status for Individual Ready Reservists and active status Standby Reservists attached under competent orders and participating in such units for retirement points.

As Command Indoctrination (Indoc) Coordinator, responsible for the sailorization and introduction of Reserve fundamentals for all newly reported Navy personnel to NOSC Everett. Strives to ensure today’s force is ready for their assigned missions. Provides Sailors with confidence in their new environment by understanding people are the Navy’s foundation and facilitates a Command Indoc that supports these philosophies. Supports Command Training Team by facilitating required military courses essential for readiness.

One of only 30 Navy Reservists selected for the Joint Task Force, National Capitol Region to participate and provide essential support in the 57th Presidential Inauguration as an Executive Usher. The inter-agency cooperation with the Presidential Inaugural Committee and Joint Congressional Committee for Inaugural Ceremonies had approximately 5000 service members from all five branches of the armed services providing ceremonial support.

Accountable for achieving and exceeding defined service level, compliance, and cost metrics in the areas of social media and customer service escalations. Responsible for defining, developing, and implementing the process, workflow, and policy while working collaboratively with business partners in executing changes while utilizing competitive research, platform determination, bench-marking, messaging and audience identification.

Expedia, Inc.'s Military Veterans Association (EMVA) brings our global community of veterans together and leverages our collective resources to improve the professional experiences of our membership and socialize the benefits of hiring veterans and military spouses within Expedia, Inc. We also engage the local community by supporting veteran causes and helping attract top veteran and military spouse talent to join Expedia, Inc. Responsible for budget, employee engagement, and reporting to company Presidents regarding status and updates.

Delivered superior customer service experiences while driving operational efficiencies and offline sales in support of global loyalty and partner marketing programs and partnerships. Responsible for improving the customer experience, increasing sales, and generally improving performance. Accountable for development of policies and procedures in these markets. Built strong internal customer relationships as it relates to global customer operations.

Analyzed and reported the most complex business information to senior management across the different lines of business. Worked as a team lead with other analysts who were responsible for delivering key operational performance reporting and analytical summaries including observations and recommendations to senior executive level management.

Named Regional Lead for several key initiatives for the Phoenix campus while reporting directly to senior executives in the San Antonio home office.VetNet (November 2013 - June 2014)Built a campus community and social network that leveraged the diverse military experiences of USAA employees to create awareness opportunities that help fostered an appreciation, understanding, and respect for the military culture and the members the company served.Enterprise Innovation (November 2013 – June 2014)Built a multidisciplinary, transformational team that proactively identified opportunities to improve operational effectiveness and championed change. Designed, facilitated, and participated in enterprise innovation sessions with business leaders ensuring the solution-oriented end-process balanced customer needs and business outcomes. Implemented and monitored processes and performance standards and provided feedback for improvements to process and product owners.Political Action Committee (January 2009 – June 2014)Leader of employee group tasked with engaging with employees and encouraging participation in the political process through attending political events and providing contributions to the company PAC that gave to qualified candidates whose views and voting records reflected the interest of USAA's membership.Military Affairs (November 2008 - June 2014)Maintained proper staffing and coordinated events for a team of fifty employees. Worked as a military subject matter expert with USAA lines of business and staff agencies when access to military installations was required or when military expertise was essential to project success. Utilized broad knowledge of USAA's full range of business products, services, and programs available to improve relationships with military leaders, members, and prospects. Engaged with members and provided feedback to senior management on issues, accolades, and competitive intelligence.

Responsible for leading up to 20 Loan Officers and Licensed Insurance Agents to provide appropriate solutions during the member's car buying experience. Collaborates with direct reports to improve results and exceed corporate goals. Utilized regular coaching and feedback using expert knowledge of products, services, processes, and world class service enabling the establishment of multi-company relationships while maintaining compliance with policies, procedures, and regulations.

As a Customer Service and Sales Representative (Insurance Policy Service - Auto and Bank Servicing), provided member on-boarding, servicing and/or facilitation of product sales through various channels. Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

As Watch Officer while serving at the Joint Maritime Facility in the United Kingdom, effectively led a team of 12 bi-national, tri-service personnel enabling the searching, detecting, and tracking of high-interest contacts and enemy submarines as directed by the Departments of Defense and Homeland Security. At the time, only the second Enlisted person to ever qualify as Watch Officer.

Sonar Supervisor on Los Angeles class attack submarine, USS Houston. Participated in one Western Pacific Deployment in support of national security as well as one Arctic under-ice mapping mission.Directed the processing of over 7,000 line items of excess material, resulting in a cost savings of over $4 million for the US Navy. Successfully directed the inventory, packaging, and stowage of over 14,000 line items and the back-load of all ship's repair parts, achieving an inventory validity of 100% during certification.