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Thought leader with a passion for clearing obstacles, creating clarity, and enabling service management though thoughtful transformation. My success is measured by my customers’ experience.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 32886
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Partner Solution ConsultantServicenowPhoenix, Az, Us
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Partner Technology StrategistServicenow Jun 2022 - PresentSanta Clara, Ca, UsAccenture Business Alliance
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Senior Manager, Service Management ConsultingCapgemini Oct 2021 - Jun 2022Paris, France, Fr -
Senior Business Process ConsultantCdw Nov 2020 - Sep 2021Vernon Hills, Il, Us -
Program Manager, ItsmRockwell Automation Jan 2020 - Nov 2020Milwaukee, Wi, Us• Led successful transition of Network Operations to from legacy provider to Cisco Managed Services ($90MM) • Defined strategic roadmap for ITSM tooling ecosystem • Product Owner for ServiceNow -
Premier Field Engineer, Modern Service ManagementMicrosoft Dec 2018 - Dec 2019Redmond, Washington, Us• Partnered with Microsoft customers at the CIO and IT Executive level to develop cloud strategy, governance, and processes • Redesigned most popular courseware • Mentored new consultants • Closed over $1MM sales through supportive recommendations • Most asked for consultant by name -
PrincipalStructured Strategy, Llc May 2017 - Dec 2018• Worked with large enterprise customers to develop strategic and realistic process frameworks and tools for IT Service Management • Included reworking and standardizing integration structure at world-class outsourcer • Developed GDPR Individual Rights processes and systems at global restauranteur • Performed Change Management assessment and led recommendations deployment • Program-managed ServiceNow team for one of the world's largest implementations -
Itsm ArchitectInfinity Consulting Solutions Aug 2015 - May 2017New York, Ny, Us• Supported a global top-tier strategic consulting firm • Led development and deployment of ITIL-based ITSM processes to internal IT department • Transitioned network operations center to outsourcer • Facilitated workshops at locations on 3 continents bringing together subject matter experts and leadership to define strategic and execution plans -
It Change & Configuration AnalystTrustmark Jun 2014 - Jul 2015Lake Forest, Il, Us• Developed IT Strategic Framework for 2015 in consultation with CIO • Deployed ITSM processes and tool with nationwide training and change management program • Created IT Organization Re-design aligning to objectives and SWOT analysis of personnel -
Process EngineerIce Data Services Apr 2011 - May 2014• Led introduction of formalized IT Services Management at managed service provider in Financial Technology industry • Developed internal operational, external sales, compliance and regulatory collateral • Represented operations in meetings with customers including 3 of 4 US "Big Banks" • Chair process management committees and boards • (Company later acquired by Intercontinental Exchange owners of NYSE and NASDAQ)
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Senior AnalystMondelēz International Oct 2009 - Oct 2010Greater Chicago Area, Il, Us• Developed Continuous Improvement program in shared services center • Led 39 project portfolio saving over $250MM in 1 year • Managed infrastructure outsourcing vendor in deal worth over $1.7BN -
Project Management/Process ConsultantTechnisource May 2008 - Oct 2009Fort Lauderdale, Fl, Us -
Change Management ConsultantTeksystems Nov 2007 - May 2008Hanover, Md, Us -
Process/Project Management ConsultantSpherion Apr 2004 - Nov 2007Atlanta, Georgia, Us
Nick Dayhoff Skills
Nick Dayhoff Education Details
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Devry UniversityBusiness Information Systems
Frequently Asked Questions about Nick Dayhoff
What company does Nick Dayhoff work for?
Nick Dayhoff works for Servicenow
What is Nick Dayhoff's role at the current company?
Nick Dayhoff's current role is Partner Solution Consultant.
What is Nick Dayhoff's email address?
Nick Dayhoff's email address is ni****@****bal.net
What is Nick Dayhoff's direct phone number?
Nick Dayhoff's direct phone number is +133086*****
What schools did Nick Dayhoff attend?
Nick Dayhoff attended Devry University.
What skills is Nick Dayhoff known for?
Nick Dayhoff has skills like Itil, Change Management, Data Center, Vendor Management, Management, Business Analysis, Strategy, It Operations, Process Improvement, It Service Management, Leadership, Integration.
Who are Nick Dayhoff's colleagues?
Nick Dayhoff's colleagues are Ali Fatemi, Jay R S Praturi, Antonio Challita, Victor C., Katie-Rose Bumstead, Lelani Prévost, Yendy R..
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