Senior Implementation Manager
CurrentHeld accountable for the successful transition of new accounts through the implementation process.Managed multiple client implementations simultaneously.Served as key point of contact and trusted adviser for clients throughout the implementation.Effectively established, maintained, built, and managed client relationships at all levels to ensure Exiger Tech offerings successfully help clients identify and manage risks.Drove results with clients, increasing satisfaction and retention.Acted as liaison between clients and internal departments, including Product, Tech-Enabled, Client Success, and Account Management teams.Prepared and led workshops.Took clients through all aspects of implementation such as planning, customer setup policies and rules, system configuration (non-technical), client roles, and credentials.Acted as liaison across and between the client and Exiger stakeholders to resolve implementation issues to meet client's needs and go-live timeline requirements.Served as client advocate within Tech products to identify and resolve or escalate product/service issues detracting from an optimal client implementation experience.Drove internal, process-focused initiatives ensuring consistent standards across the practice.Trained customer contacts on features and functionality of Tech products such as Insight 3PM, DDIQ, Supply Chain Explorer, Supply Dynamics, and others.Provided timely and accurate reporting on implementation status both internally and with appropriate client contacts.Maintained thorough knowledge of Exiger's core products, services, and strategic services.Effectively transitioned clients in a timely manner to the assigned client services team.Managed client re-implementations and terminations, as required.Engaged in and supported new initiatives focused on driving best practices in the functional space.
