Held accountable for the successful transition of new accounts through the implementation process.Managed multiple client implementations simultaneously.Served as key point of contact and trusted adviser for clients throughout the implementation.Effectively established, maintained, built, and managed client relationships at all levels to ensure Exiger Tech offerings successfully help clients identify and manage risks.Drove results with clients, increasing satisfaction and retention.Acted as liaison between clients and internal departments, including Product, Tech-Enabled, Client Success, and Account Management teams.Prepared and led workshops.Took clients through all aspects of implementation such as planning, customer setup policies and rules, system configuration (non-technical), client roles, and credentials.Acted as liaison across and between the client and Exiger stakeholders to resolve implementation issues to meet client's needs and go-live timeline requirements.Served as client advocate within Tech products to identify and resolve or escalate product/service issues detracting from an optimal client implementation experience.Drove internal, process-focused initiatives ensuring consistent standards across the practice.Trained customer contacts on features and functionality of Tech products such as Insight 3PM, DDIQ, Supply Chain Explorer, Supply Dynamics, and others.Provided timely and accurate reporting on implementation status both internally and with appropriate client contacts.Maintained thorough knowledge of Exiger's core products, services, and strategic services.Effectively transitioned clients in a timely manner to the assigned client services team.Managed client re-implementations and terminations, as required.Engaged in and supported new initiatives focused on driving best practices in the functional space.

● Responsible for directly engaging with B2B customers to implement platform functionality such as the Brazen Plugin/Chatbot and configure integrations to third-party systems (i.e. bi-directional data flow via API to an ATS/CRM), which resulted in achieving KPI goals each quarter.● Responsible for scoping project requirements, creating a project plan, and helping customers manage the plan through their go-live date (including post-production support)● Worked directly with third-party vendors to facilitate easier technical implementations for integrated systems● Implemented Single Sign-on via SAML 2.0 and OIDC based on system requirements and Brazen platform integration capabilities, which resulted in successful SSO relationships.● Provided internal and external product training to help increase product knowledge for relevant stakeholders, including high-quality documentation, video tutorials, and processes to improve customer support workflows and reduce ticket volume● Created demo Environments for sales and support staff to better represent product capabilities to customers and prospects● Helped compile project plans to standardize the implementation process for Implementation Specialist team, including surrounding processes and documentation● Effectively utilized tools that enable access to APIs, such as PostMan, to better support the implementation of integrated solutions● Provided support to the CS Team for troubleshooting with customer reassurance and comfortability