• Develop strategies and manage omnichannel digital marketing campaigns that help my clients connect with their audiences. • Interview, hire and train new Client Solutions team members. • Mentor 3-4 fellow Client Solutions and Associate team members to support and encourage career growth.

Ticket Ops:• Create a solution-oriented Ticket Operations organization that helps advance the Ticketing objectives on a yearly basis. • Lead, coach, and inspire the Box Office Operations team• Proactively monitor box office operations to identify opportunities to improve operations and drive higher effectiveness.• Manage team and department P&L goals• Drive increased accountability, consistency, and standardization across all aspects of box office operations.• Monitor staffing levels work with the Ticketing team to efficiently allocate resources to ensure business objectives are met effectively• Assess operational areas of opportunity and partner with the Ticketing and Development teams to design and administer a robust training program to enhance and develop the skillsets of the sales staff.• Collaborate with internal and external stakeholders to create processes to facilitate more efficient event builds and event management throughout the sales cycle.• Identify opportunities and implement best practices to manage on-site box offices more efficiently. • Collaborate with other department leaders to implement new technology solutions to improve ticket sales function.Client Services:• Increase season ticket holder engagement by developing a referral program, social selling initiative and lifetime benefits strategy; lead an RFP for vendor platform.• Provide executive oversight to contractual requirements and make adjustments as needed.• Address complaints and resolve problems, provide oversight to in-house departments' communications activities.• Design and initiate successful investment techniques that maximize ROI while maintaining appropriate risk tolerance levels.• Leverage enterprise data warehouse and SQL query to cull data directly from marketing/ticketing system.