Robert N. Email & Phone Number

San Francisco, Ca, Us

- Develops and deploys long-term sustainable recruiting strategies, establishing best in class recruiting processes, pipeline maintenance, channel management, and strategic partnerships.- Leads an outstanding team to achieve ambitious hiring targets and talent goals.- Ensures team manages requisitions for assigned customers and fills vacant positions, reducing time to hire and increasing recruiter effectiveness- Leverages data analytics and metrics to maximize productivity and optimize results of the organization

Seattle, Wa, Us

• Responsible for creating a high-volume, high-touch experimental sourcing program consisting of 7-12 sourcers that specialized in DEI recruiting for difficult-to-fill marketplaces. Grew from supporting 2 profiles in Operations to 33 profiles around America, EMEA, and LATAM, including: Audit & Compliance Managers, Sourcing Recruiters, HR Business Partners, Onsite Medical Representatives, Real Estate Managers, and IT Ops Engineers. • Responsible for building, managing, and developing a high performing team to deliver against aggressive hiring targets in a competitive market. • Drove sourcing capability & capacity across a geographically dispersed team to proactively build diverse candidate pools while leveraging all available talent channels to expedite the recruitment of Ops roles.• Optimized operational process flows and identify ways to deliver a consistent, scalable, customer obsessed recruitment experience to all stakeholders• Partnered with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners and Recruiting Managers) to determine future needs and set and drive enabling sourcing strategies; this requires a deep understanding through extensive market research of the channels where we can find the best, diverse talent who fit our technical and cultural demands.• Set team performance goals and metrics, timelines and a formal tracking process to measure and manage progress.

Seattle, Wa, Us

• Placed 493 candidates within Amazon Logistics & Operations from August 2019 til August 2020, before stretching into a management role. • Built and maintained a network of potential candidates through proactive market research and on-going relationship management.• Conducted in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios.• Built sourcing strategies related to recruitment that contributed to the long-range growth of the company, implementing any new processes and/or fine tuning standard processes, while supporting Amazon's mission to deliver the highest quality results to the customer.• Partnered with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment.

Menlo Park, Ca, Us

• Recruiting, evaluating, and placing finance and accounting professionals in full-time positions with our clients.• Developing and growing a client base and new business opportunities by introducing our services via telephone and in-person meetings with new and existing clients.• Delivering outstanding customer service to both clients and candidates by providing consistent communication, sharing market trends with clients, and career guidance to candidates.• Participating in industry trade associations to increase our presence within the local finance and accounting community.

Everett, Wa, Us

• Continually improved Customer Service procedures and best practices by gathering feedback from customers and customer service team, benchmarking best practices to ensure consistency, developing and maintaining a comprehensive Customer Service Team Training Program.• Achieved Customer Service objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing weekly and monthly action plans; completing report audits; identifying customer service trends; determining system improvements; implementing change.• Gathered and analyzed financial data and COGS in order to determine Sales Team’s objectives and quarterly sales goals; ensuring these goals are met and exceeded by consistent follow-up, KPI reporting, and weekly one-on-one meetings.• Planned and directed staffing, training, recognition, and performance evaluations to manage, develop, coach, and motivate team to ensure that a high professional standard is achieved.

Minneapolis, Mn, Us

• Responsible for leading a team that delivers fast, fun, and friendly service to all of the stores guests• Hired, supervised, and trained team members to achieve Target sales, service and presentation goals• Managed and oversaw complete production of the front of the store i.e. Check Lanes, Restrooms, Guest Service Desk, Parking Lot, Restaurant Area, etc.

Minneapolis, Mn, Us

• Responsible for multi-tasking on a regular basis, delegating responsibility effectively, and giving clear verbal directions to others• Hired, supervised, and trained team members to achieve Target sales, service and presentation goals• Led teams that provided fast, fun and friendly service to Target guests, both face-to-face and by supporting sales floor teams• Oversaw complete production of and drive positive sales comp in the Toys & Sporting Goods departments

Minneapolis, Mn, Us

• Utilized product knowledge to provide a strong guest focus culture that exceeded guest expectations• Personally responsible with directly impacting store scores with selling service plans and qualifying attachments on certain items• Trained new team members on how to be an “Electronics Champion”

Minneapolis, Mn, Us

• Provided fast, fun, and friendly service to guests and responded to all guest requests within 60 seconds• Utilized knowledge of the sales floor to keep the Target brand experience consistent, positive and welcoming• Was named Great Team Hero after 5 months of starting

• Walked door to door in order to provide customers with better services and correct any underlying issues• Needed exceptional people skills to sell products for the company•  Developed strong work ethicand responsibility due to being a private contractor

Bachelor'S Degree, Bachelor'S Of Arts - English

High School