Nicolas Fortin Email & Phone Number

Laval, Qc, Ca

Montreal, Canada Area

► As Product Owner for Captivoo Led a DevOps team of 10 in achieving Captivo’s product objectives through Scrum methodology. Conducted client needs analysis, prioritized backlog items aligned with the roadmap and unrealized value, evaluated competition and performed ROI analysis. Acted as the primary client liaison for needs gathering and technical support.► As Team Leado Directed DevOps Scrum teams on application projects, ensuring team engagement and efficiency.► As Scrum Mastero Facilitated team events, encouraged self-organization, enforced Scrum processes, tracked sprint iterations, and ensured continuous improvement.► As Functional Analyst and QA Specialisto Conducted needs assessment, functional analysis, impact analysis, designed functional solutions, and executed functional, integration, and acceptance testing.► Technologies: Web, Mobile, Microsoft Azure Portal, Azure DevOps, Office 365, C#, GIT.Key Achievements:► Successfully launched digital training content for clients.► Deployed a mobile app via Apple Store and Google Play.► Trained new Scrum Masters to ensure the application of correct Scrum practices.► Authored a comprehensive user guide, developed training curriculum and materials.► Led a devops team through the development of sales tools.► Led a devops team for Azure infrastructure maintenance and monitoring.► Led a devops team to improve organization, communication and execution of internal projects.► Designed a set of functionalities for resource skills management and led the development team.

Montreal, Canada Area

Project: Smart Meter Deployment for Hydro-Quebec► Coordinated a geographically dispersed development team and partners for a major Agile project over a 3.5-year period. Participated in all project phases, including planning, development, deployments, and technical support.► Contributed to functional architecture, test strategy, planning, and execution.► Collaborated with multiple stakeholders, serving as a functional liaison with client resources, three partners for logistics, customer service, and supply chain, business and functional analysts, and quality assurance teams.► Subject matter expert and key tester for functionalities, including batch processing interfaces and user experience for a mobile application.► Technologies: Web, Mobile, JIRA, MQ Series, SESP, Office 365, Pentaho, Oracle 11g, MySQL.

Montreal, Canada Area

Products: Portfolio of IT Asset Migration Solutionso Contributed to designing and launching modernization solutions that migrated HP3000 environments to Unix/Linux/Windows, positioning the company as a platinum-level partner with Hewlett-Packard. Link : Reference.o Collaborated with other departments in planning and coordinating product and professional services launches, as well as evaluating technological partnerships.o Worked closely with marketing, product, and sales teams on development, digital content creation, campaigns, and bid responses.o Acted as a subject matter expert for solutions, creating training curricula used internally and externally, and served as an advisor for documentation.o Applied various aspects of product marketing activities throughout the solution lifecycle, leveraging the Pragmatic Marketing framework. Link : Reference.► Key Achievements:o Contributed to the execution of an ambitious multi-year strategy, culminating in positioning the company as the sole platinum-level partner with Hewlett-Packard.o Helped secure the company's financial stability by generating additional revenue and repositioning it as a global leader in its field.o Contributed to the success of several projects, including a Statefarm insurance company project in collaboration with Hewlett-Packard. Advised the project team and trained technicians in Bangalore.o Played a key role in designing a commercial offer for professional services aimed at providing a personalized migration plan. Trained resources to ensure its execution.o Played a key role in designing a free professional services offer to provide an overview of a project plan. Trained resources to facilitate its execution.o Created an ROI modeling tool to illustrate migration cost optimization.o Developed an internal knowledge base as a key resource consolidating information on sales, professional services, market intelligence, and competitive content.

Montreal, Canada Area

Product: MobileDev (wireless app development)o Participated in all activities, from ideation and design to the launch of an innovative WAP mobile application development software. The product was launched simultaneously in California with Hewlett-Packard and in Finland with Nokia.o Applied the Pragmatic Marketing approach to guide the execution of product marketing management activities, including defining go-to-market strategy, positioning, pricing and promotions, creating digital content, maintaining the roadmap, defining functional requirements, advising R&D, managing partner relations, and executing marketing and product launch activities.o Collaborated with partners for the integration of external technologies and the creation of promotional materials.► Key Achievements:o Collaborated with publisher SAMS-Publishing to write a book (Amazon) about best practices for mobile development using WAP. Co-authored the book.o Persuaded the television channel MusiquePlus to feature a segment on Denis Talbot's show Mr. Net in exchange for building their mobile website. Designed, developed, and launched the mobile site, and presented the product in a 10-minute segment with Mr. Talbot.o Submitted product for evaluation by PC Magazine and assisted them in their use of the product.

Montreal, Canada Area

Product specialist in productivity toolsSPEEDWARE (1995 – 2000)Advisor to the company on industry trends and best-practices in support productivity tools including CRM, ticket systems, knowledge management. Architected, built and managed key internal systems which are still used by the company to this day.Technical support engineer in Support Services SPEEDWARE (1989 – 1995)Technical support engineer for a range of productivity application development software and specialist for emerging technologies (UNIX, web, RDBMS) as well as on-site consultant used for complex troubleshooting.• Streamlined support ticket and knowledge base access; reduced front-desk coordinator activities and improved customer support activities’ efficiency by designing and maintaining a next-generation web-based support application used by customers and employees. After more than 10 years, this application is still in use today and continues to be the main support hub for Speedware customers.• Modernized support resources ticket-based activities which helped position Speedware as a web-based technology leader to its customers and prospects, by designing a next-generation web-based support call dispatch and management system. After more than 15 years, this application is still in use today and continues to be the main hub for Speedware support employees.• Improved internal training efficiency and standardized training curriculum for technical resources; identified areas to improve support engineer knowledge, provided recommendations for new training processes and tools; built internal training tools and created a uniform set of training courses and material spanning multiple technologies.