Nick Clay Email & Phone Number

York, United Kingdom

Learning service delivery to clients

London, United Kingdom

Leading the central L&D function across operational, technical, leadership and management development. Also accountable for establishing a robust T&C regime.Brooks Macdonald Group plc is an AIM-listed, integrated, wealth management group. The group consists of six principal companies: Brooks Macdonald Asset Management Ltd, a discretionary asset management.

York, United Kingdom

Delivering learning services to SSCL clients

Bradford

Leading the Commissioning Support Unit L&D team and managing learning plans for Clinical Commissioning groups across West and South Yorkshire.

Leeds, United Kingdom

• Responsible for leading the strategy and development of learning frameworks and content across a retail insurance operation comprising 3,000 specialist roles and 10,000 contact centre operatives, spanning operational.
• Member of senior HR learning leadership team, driving best practice and improvements to learning processes and customer experience
• Overall responsibility for L&D budget (c.£1.8m) and allocation across business areas to grow strategic capability. Managed relationships with external learning vendors.
• Accountable for implementation of regulation and risk management in line with organisation policy
• Led strategy and implementation of transformation change across L&D – led to greater use of e-learning and informal learning
• Member of the implementation team of a new learning management system and collaboration tool that delivered on time and to budget

Leeds, United Kingdom

• Accountable for implementation of HR learning strategy across the sales division. Responsible for stakeholder management and coaching of divisional leadership teams.
• Undertook the diagnostic and design of a re-engineered induction programme for contact centre new entrants. Included a two week saving in time to reach competence and the design of a new suite of course materials.
• Developed and delivered a divisional capability plan, comprising talent, succession, leadership and operational capability.
• Created new process for allocation of HR budget aligned to business priority and need

York, United Kingdom

Responsible for leading the HR people plan involving c.7,000 employees across 5 UK sites. Accountability included technical, professional, leadership, management development and succession plans across the senior leadership team. Managed operational training team of 50. Senior stakeholder management (Exec level).