Nick Clay Email & Phone Number

York, United Kingdom

Learning service delivery to clients

London, United Kingdom

Leading the central L&D function across operational, technical, leadership and management development. Also accountable for establishing a robust T&C regime.Brooks Macdonald Group plc is an AIM-listed, integrated, wealth management group. The group consists of six principal companies: Brooks Macdonald Asset Management Ltd, a discretionary asset management business; Brooks Macdonald Funds Ltd, a fund management business; Brooks Macdonald Financial Consulting Ltd, a financial advisory and employee benefits consultancy; Brooks Macdonald Asset Management (International) Ltd, a Jersey and Guernsey based provider of discretionary investment management and stock broking; Brooks Macdonald Retirement Services (International) Ltd, a retirement planning services provider and Braemar Estates (Residential) Ltd, a specialist property management company.

York, United Kingdom

Delivering learning services to SSCL clients

Bradford

Leading the Commissioning Support Unit L&D team and managing learning plans for Clinical Commissioning groups across West and South Yorkshire.

Leeds, United Kingdom

Responsible for leading the strategy and development of learning frameworks and content across a retail insurance operation comprising 3,000 specialist roles and 10,000 contact centre operatives, spanning operational leadership and management. Managed team of 20 training professionals. Provided learning and OD expertise to the business across central functions and operations • Member of senior HR learning leadership team, driving best practice and improvements to learning processes and customer experience• Overall responsibility for L&D budget (c.£1.8m) and allocation across business areas to grow strategic capability. Managed relationships with external learning vendors. • Accountable for implementation of regulation and risk management in line with organisation policy • Led strategy and implementation of transformation change across L&D – led to greater use of e-learning and informal learning• Member of the implementation team of a new learning management system and collaboration tool that delivered on time and to budget• Key member of the programme that introduced a new leadership behavioural competency framework for all levels, including learning to embed the new leadership framework • Implemented Training and Competence scheme arrangements for a new business start up in the high net worth market for an ‘advised’ sales operation that has resulted in ‘on target’ sales growth.• Project managed the diagnostic, production and implementation of a new suite of e-learning modules underpinning the company’s Risk framework. Delivered to 15,000 employees, creating positive employee engagement and completion rates. Stakeholder management of senior Risk and Compliance leadership team to establish clear accountability between Risk and HR• Led successful separation of the learning function from RBS Group, establishing new L&D processes and supporting the implementation of a new LMS

Leeds, United Kingdom

Accountable for implementation of HR learning strategy across the sales division. Responsible for stakeholder management and coaching of divisional leadership teams.• Undertook the diagnostic and design of a re-engineered induction programme for contact centre new entrants. Included a two week saving in time to reach competence and the design of a new suite of course materials including greater adoption of blended learning. Significant stakeholder challenge met and overcome. • Developed and delivered a divisional capability plan, comprising talent, succession, leadership and operational capability. • Created new process for allocation of HR budget aligned to business priority and need

York, United Kingdom

Responsible for leading the HR people plan involving c.7,000 employees across 5 UK sites. Accountability included technical, professional, leadership, management development and succession plans across the senior leadership team. Managed operational training team of 50. Senior stakeholder management (Exec level).