Recruited to plan, oversee, support, and maintain a wide range of operational resources associated with timely and safe loading and unloading of freight. Built and led high-performing team, coordinated staff schedules, and analyzed and managed labor expenses. Coordinated and oversaw inbound and outbound load plans to ensure proper load balance and effective execution. Leveraged various technologies to drive operational performance, including scheduling systems, in-house data warehouse and reporting systems, and payroll software.• Established a customer-first and goal-focused workplace setting and ensured alignment of customer service strategies across all facets of operations, including scheduling freight appointments and inbound deliveries.• Ensured ongoing compliance with Department of Transportation (DOT) and OSHA rules and regulations.• Recognized for consistently supporting teams in accomplishing evolving terminal-wide goals. • Maintained an active pulse of emerging market trends and best practices to further drive innovation in a competitive marketplace.• Fostered culture of strong cohesion and performance, establishing reputation as a trusted leader across customer base and internal teams. • Developed and leveraged a strong partnership with internal team leaders to further enhance the customer experience and drive customer service delivery in scheduling and other key operational elements.• Assumed responsibility for damages and returns leadership functions for six months following the abrupt departure of a critical staff member; handled all customer service issues, escalations, and resolutions.

Operations Manager (2001 – 2018)Oversaw the operations and strategic priorities of a fast-paced operations and fulfillment center in a customer-focused environment. Directed all aspects of inbound and outbound logistics, ensuring safe operation and timely deliveries. Developed, implemented, and enhanced operational processes and procedures that supported numerous concurrent projects, priorities, and company growth efforts. Managed various teams ranging in size from 10 to 25 employees. • Collaborated with C-level leadership to design processes that ensured efficient and effective fulfillment, consistency across ordering processes, and timely distribution, while also improving workflow and productivity.• Implemented a new order fulfillment checker that improved fulfillment accuracy to over 98% while ensuring quality and accuracy across randomly pulled orders, further elevating accuracy and efficiency.• Reduced overall operating expenses by 30% during tenure including decreasing shipping costs by implementing process improvements across supply chain, payroll, labor, planning, and other operations-focused functions.• Enhanced first count accuracy to 87% during tenure by driving robust and efficient inventory management, implementing improvement strategies during the busiest season of the year.• Directed a center-wide transition to a recyclable packaging paper solution that eliminated the use of peanuts to boost environmental consciousness and cost containment in shipping activities, supporting 30% reduction in operating expenses.• Selected to serve as the main point of contact in fulfilling Amazon orders on a weekly basis. Collaborated with a cross-functional team to ensure proper and accurate shipping and order fulfillment within an accelerated deadline of 2-business-day delivery.Distribution Center Staff Member (1996 – 2001)

• Selected to an additional and concurrent Project Management role to oversee the successful implementation of a Pitney Bowes dedicated multi-carrier shipping system, managing all project aspects, updates and improvements.• Gained key buy-in from the company’s President/CEO to invest in a pallet wrapping and scale machine that greatly aided order fulfillment during high-volume periods and ultimately reduced both operating expenses and processing speed

- Front Counter Customer Service Assistance- Store Floor Customer Service Assistance- Camera Sales of top brands such as: Nikon, Minolta, Pentax, and Kodak- Efficient printing of photo images combining multiple print sizes with color coordination