Nick Heller work email
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Nick Heller personal email
I'm a designer, strategist, and freelance advocate. I focus on helping entrepreneurs, businesses, and other freelancers level up their work. I leverage more than fifteen years of experience across specialist roles and diverse industries to develop interdisciplinary solutions tailor-made to my client's needs, challenges, and problems. A generalist's breadth of knowledge matched by a specialist's depth of focus. A "Creative Fixer," able to speak across teams and disciplines, if you will. Today, I focus my energy and efforts on strategy in the two areas I'm most passionate about: Team operational systems (process, project, and people): I help business owners and creative team leaders find process and project improvements, freeing up more time to focus on the work that matters most to them.Brand alignment and storytelling strategies (messaging, voice, and identity): I guide newer companies and individuals in finding and aligning their brand voice and product/service solutions with the market.I'm also developing "The School of Able™," a community-driven platform and resource house for those venturing into freelancing or building their own creative studios. I have seen the need to assist agencies, small businesses, and fast-moving teams in streamlining their work and projects for maximum clarity, efficiency, and profitability. Regardless of what I'm working on, I do my best daily to focus on the human condition and how people are best served at the intersections of life, work, and beyond. Life is short, and hard things happen when we least expect them. Enjoy it all—the experience, the people, the successes and failures. Embrace the challenges with grace.Please say hello. I look forward to getting to know you.
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Managing DirectorAble ConceptsWoodstock, Ga, Us -
Founder, Creative Director_Inter: Agency Jan 2015 - PresentAtlanta Metropolitan Area_inter is a people-first fully-remote creative company utilizing freelancers, creative entrepreneurs, and subcontracted vendors. We are a storytelling and strategy company aiming to "stand in the in-between," – connecting brands and their customers, people and their experiences, and traditional ways of thinking to innovation and wonder.• Foster lasting relationships with client partners, vendors, and contractors as the head of a storytelling and strategy agency.• Brand development and visual identity creation• Interactive design for web, eCommerce, and experiential events• Product research, development, and implementation on behalf of clients• Visual design for print, promotional, and marketing -
Brand Strategist + Operations Consultant_Inter: Agency May 2021 - PresentAtlanta, Georgia, United StatesFrom one 1-hour session to several months-long engagements, I help other creative professionals, high-powered teams, agencies, and small businesses find solutions for challenges of all sizes and complexities (No issue is too big or too small.).• Freelance/Creative business creation (set-up, pricing, positioning, etc.)• Brand and/or Visual Identity (audits, creation, revamp, etc.)• Workflow Automation• Process & Project Management• Customer/User Experience• Efficiency and/or Growth Hacking• Team Collaboration, Digital Asset Management, File Sharing• Introducing/training new tools and/or processes -
Vice President Customer ExperienceSolidarity Healthshare Jun 2020 - Jul 2021Tempe, Arizona, United States• Tasked with standing up a new Customer (Member) Experience division at the company – led a diverse team of 30+ employees, vendors, and freelance contractors across Sales, Marketing, Creative, Product, and Customer Excellence• Accountable for overseeing the entire membership journey from inception to lead generation, customer onboarding to the delivery of membership resources, member communications and brand messaging, and overall customer satisfaction when interacting with the business – reducing customer friction and pain points led to a 50% increase in conversion rates and membership over three years.• Developed, managed, and implemented an all-new, fully-online Member experience and parallel internal process to manage all members for the first 180 days of service, meeting critical business objectives from leadership – implementing the new experience gave the business data-backed insight across the entire membership for the first time – Reduced member inquiry and bill submission frequency by more than 30% by engaging the member base with frequent communication, educational resources, and streamlined digital engagement campaigns.• Advised Executive Leadership on industry product and service innovations – became the first to market with an immersive online self-guided onboarding process. -
Director Of User ExperienceSolidarity Healthshare Feb 2017 - Jun 2020Tempe, Arizona, United States• Executed a comprehensive competitive analysis, demographic behavioral study, and membership data analysis project as a precursor to a complete business rebrand – Executing the new brand messaging across all distribution channels and launching an all-new public/marketing website full of resources led to highly engaged member interactions resulting in reduced call volume and wait times.• Anchored a 4-person team to brainstorm, research, and strategize the organization’s creative and product needs and their unique selling points• Collaborated with business leadership to create a week-long employee onboarding and training curriculum to teach the member journey changes in real time, allowing minimal staff downtime due to additional training needs.• Provided design support for internal stakeholders’ strategic initiatives and project needs• Established project management processes across internal teams and external vendors to manage large-scale product/software projects -
Co-FounderEight Digital Design Jun 2015 - Dec 2016Gilbert, ArizonaFounder and evangelist for extremely high quality design and event production management for corporate events.Building an all-start team of creatives around the country to work with on upcoming projects: 3D Designers // Animators // Shooter/Editors // Web Designers // Artists // Fabricators // Graphic Designers // Event Managers• Creativity with Purpose • Form and Function. Always.
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Freelance Graphic DesignerMissing Link Design Services Jan 2008 - Dec 2014Phoenix, Arizona AreaOwner/Operator of a small, but powerful brand and design studio servicing clients throughout the US in need of brand deployments/rebranding, visual identity work, graphic and print design, consulting, and project management.
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Manager, Web & Graphics DepartmentEncore Creative Jul 2013 - May 2014Tempe, AzManagement of Graphics, Web, and Print Design departments. Computer aided design and 3D renderings of event concepts and themes. Graphic design. Web design. Audio/Visual Production support and design. -
Creative DirectorJ & N Agency, Llc Dec 2012 - Jun 2013Phoenix, Arizona AreaCreative Director for an eCommerce startup tied to the commercial press-printing industry. -
Design ContractorArizona Cardinals Football Club May 2012 - Oct 2012Gilbert, AzProject-based design contractor for Cardinals Scoreboard Production Department. Creation of 3D wire frame and rendering models of production elements in event spaces used in client sales meetings and project management settings. -
Scoreboard Operations AssistantArizona Cardinals Football Club Dec 2009 - May 2012Glendale, AzEvent and Project Management. Game Day field crew manager. Assist with special projects and day-to-day operational tasks as needed. -
Event Production Audio TechnicianLife Teen, Inc. 2007 - 2012Audio for Film & Television, Live Sound Recording at Events -
Road Manager And Technical CoordinatorDry Bones Music Jan 2007 - Jun 2008Travel and logistics management of professional label-signed artist.Production and logistics of live concerts, conferences, and events in many different venues and atmospheres.Manage business affairs, event technology logistics and employees.Assisted in development of website (basic HTML and iWeb applications) and an on-line store with designers, apparel companies and management team for promotion of artist and merchandise sales.Networking with industry professionals as opportunity for artist's growth in the industry.
Nick Heller Skills
Nick Heller Education Details
Frequently Asked Questions about Nick Heller
What company does Nick Heller work for?
Nick Heller works for Able Concepts
What is Nick Heller's role at the current company?
Nick Heller's current role is Managing Director.
What is Nick Heller's email address?
Nick Heller's email address is he****@****ces.com
What schools did Nick Heller attend?
Nick Heller attended Arizona State University, Conservatory Of Recording Arts And Sciences, Mesa Community College.
What skills is Nick Heller known for?
Nick Heller has skills like Modern Standard Arabic, Translation, Arabic, International Relations, Research, Foreign Policy, Political Science, Foreign Languages, Qualitative Research, Egyptian Colloquial Arabic, Middle Eastern Studies, Public Speaking.
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