With a portfolio of 160+ accounts ranging in size and frequency, this role requires excellent time management skills to ensure all work flows through the production process efficiently. The management of workflow also requires negotiation and closing skills to bring in business from the existing portfolio. Other key areas are:- General day to day account management- Dealing with customer complaints- Being a focal point for all departments within the company to keep work moving through efficiently- communication both internal and external through a range of media- Sales and Negotiation

This role involved moving through all departments of the company to obtain a complete understanding of both the production process, and the operations and objectives of all office based departments. Spending a prolonged period within the customer service department, the interaction with customers on a day to day basis and constant use of the order management system and management information console gave me a great understanding of the management of workflow through the company. A 4 month project team concluded this scheme where I conducted a full investigation and analysis into the costing and estimating systems within the business. This project gave valuable insight into the general cost rates of a business in general, and upon conclusion a presentation was made to recommend and implement changes to improve parts of the process.