Nicki Graham (Robertson) Email & Phone Number

Arbroath, Gb

Aberdeen, United Kingdom

Dundee, United Kingdom

• Managing day-to-day operational aspects throughout the project lifecycle• Defining, monitoring and controlling work stream activities in order to track the progress of the project• Ensuring achievement of the benefits as agreed within the approved Business Cases• Responsible for completing the project work in line with the plan and report progress to the Project Board.• Ensuring risks are identified and managed with mitigation plans in place as appropriate • Management of… Show more • Managing day-to-day operational aspects throughout the project lifecycle• Defining, monitoring and controlling work stream activities in order to track the progress of the project• Ensuring achievement of the benefits as agreed within the approved Business Cases• Responsible for completing the project work in line with the plan and report progress to the Project Board.• Ensuring risks are identified and managed with mitigation plans in place as appropriate • Management of stakeholder engagement to foster relationships, drive quality of delivery and customer satisfaction• Ensuring communication plans are in place and relevant information is provided appropriately• Resolving the escalation of issues from the project team with involvement of the Project Sponsor and Project Board as appropriate • Sharing lessons learned across teams and embed good practice.• Identifying post-project implementation support activities, ensuring that these are put in place. Show less

Dundee, United Kingdom

Project Management Teamo Liaise with all departments in respect of planned change requirements to ensure consistency and complete understanding.o Leading on a range of projects ensuring the effective delivery of all projects (internal & external) from project negotiation to delivery & review, including involvement with contractual and procurement discussions with customers.o Coordination of project teams: relationship management (both internally & externally), team management and… Show more Project Management Teamo Liaise with all departments in respect of planned change requirements to ensure consistency and complete understanding.o Leading on a range of projects ensuring the effective delivery of all projects (internal & external) from project negotiation to delivery & review, including involvement with contractual and procurement discussions with customers.o Coordination of project teams: relationship management (both internally & externally), team management and ensuring deliverables are achieved on time and to a high standard). o Proactive management of project budgets, invoicing to clients and payments to suppliers.o Working as part of the Senior Leadership Team to set & achieve business targets, keeping them updated on operational performance as well as other business critical information periodically and acting as service ambassador of the Company.Campaign Operations Teamo Providing effective leadership to enable team members to achieve key objectives and to act in a collaborative manner with all departments.o Ensure provision of a high level of service to external and internal customers to support the Company’s profitable growth and customer satisfaction.o Ensure adherence to company operations guidelines, processes, standards, methodologies and frameworks.o Improve overall efficiency by improving operational processes, constant focus on service improvement and customer satisfaction.o Monitoring, evaluating and reporting on activities to ensure all operational activities meet the requirements of the providers.o Identifying and managing risk within the operational activities.o Managing key relationships with clients, partners and stakeholders.o Building healthy and transparent relationships at senior level and interacting across all levels. Take part in regular reviews with customers to improve overall efficiency by improving delivery & operational processes. Show less

Dundee, United Kingdom

o Project managed the implementation of individual project deliveries of software products to clients, including full joono / atmAd implementations and customised product demos.o Coordination and delivery of projects to external and internal stakeholders and delivery of client-centric project management that ensures excellent communication, the output of i-Design deliverables and high levels of customer satisfaction.o Provided project planning support and fielded questions from… Show more o Project managed the implementation of individual project deliveries of software products to clients, including full joono / atmAd implementations and customised product demos.o Coordination and delivery of projects to external and internal stakeholders and delivery of client-centric project management that ensures excellent communication, the output of i-Design deliverables and high levels of customer satisfaction.o Provided project planning support and fielded questions from customers and resellers on all aspects of the projects, both technical and commercial; this often involved travelling to client offices in order to directly support project requirements. Show less

Dundee, United Kingdom

o Project managed the implementation of individual project deliveries of software products to clients, including full joono / atmAd implementations and customised product demos.o Coordination and delivery of projects to external and internal stakeholders and delivery of client-centric project management that ensures excellent communication, the output of i-Design deliverables and high levels of customer satisfaction.o Provided project planning support and fielded questions from… Show more o Project managed the implementation of individual project deliveries of software products to clients, including full joono / atmAd implementations and customised product demos.o Coordination and delivery of projects to external and internal stakeholders and delivery of client-centric project management that ensures excellent communication, the output of i-Design deliverables and high levels of customer satisfaction.o Provided project planning support and fielded questions from customers and resellers on all aspects of the projects, both technical and commercial; this often involved travelling to client offices in order to directly support project requirements. Show less

Dundee, United Kingdom

o Utilised the Company software to monitor and project manage 3rd Party media campaign bookings and approvals on behalf of the company end to end.o Ensured all data relating to ATMs were up to date and relevant for future sales opportunities.o Created and maintained presentable, clearly documented processes and procedures, including business process flows with our clients and proactively improving operational processes and data integrity to improve operations, wherever possible… Show more o Utilised the Company software to monitor and project manage 3rd Party media campaign bookings and approvals on behalf of the company end to end.o Ensured all data relating to ATMs were up to date and relevant for future sales opportunities.o Created and maintained presentable, clearly documented processes and procedures, including business process flows with our clients and proactively improving operational processes and data integrity to improve operations, wherever possible. o Building, establishing and maintaining good working relationships with network owners, advertising agencies, creative agencies and advertising clients direct. o Managing the creative production process working with clients, advertising and creative agencies to ensure that creative briefs are received meet the objectives of the campaign and will work effectively on the ATM advertising platform. o Worked closely with our sales, marketing and finance teams to respond to any booking requirements, manage any pre or post-campaign PR activity and also to manage associated financial details of each booking. Show less

Dundee, United Kingdom

o Provided detailed analysis of weekly Clubcard insights to senior management and key stakeholders to enable them to drive improvements.

Dundee, United Kingdom

o Organised, motivated and led a team of 8 Market Research Advisors. o Responsible for the department’s finance and profitability – In 2006, I achieved 47% profitability against the actual target of 42%. o Developed the team individually and the department as a whole, managing absence and performance. o Forecasted resource by working with the on-site agency team to ensure our labour requirements were met. Furthermore, I built strong working relationships with clients and increased… Show more o Organised, motivated and led a team of 8 Market Research Advisors. o Responsible for the department’s finance and profitability – In 2006, I achieved 47% profitability against the actual target of 42%. o Developed the team individually and the department as a whole, managing absence and performance. o Forecasted resource by working with the on-site agency team to ensure our labour requirements were met. Furthermore, I built strong working relationships with clients and increased the customer base. Show less

Dundee, United Kingdom

o Implemented Market Research Projects accurately and timeously.o Liaised with clients directly in order to plan, supervise and analyse findings on a variety of quantitative research projects. o Utilised SPSS statistical packages (CATI, BASE, Tables) and Wincross. I used Windows software (Excel, PowerPoint, and Word) to analyse results and complete reports.o Other duties included questionnaire design, database builds, data cleaning, statistical analysis and report production within… Show more o Implemented Market Research Projects accurately and timeously.o Liaised with clients directly in order to plan, supervise and analyse findings on a variety of quantitative research projects. o Utilised SPSS statistical packages (CATI, BASE, Tables) and Wincross. I used Windows software (Excel, PowerPoint, and Word) to analyse results and complete reports.o Other duties included questionnaire design, database builds, data cleaning, statistical analysis and report production within agreed costs and time-scales and in accordance with the MRS Code of Conduct. Show less

Cim Professional Certificate In Marketing

Grades: - Marketing Essentials: C (Pass) Assessing the Marketing Environment: B (Credit Pass) Stakeholder Marketing: B (Credit Pass).

Ba (Hons), Business Studies With Human Resource Management

Subjects Marketing Project Management Psychology & Sociology Human Resource Management Financial & Management Accountancy Economics.

Education record

Higher Grade: English B Mathematics C Accounting and Finance C French C, Management and Information Studies C Secretarial Studies B