Nicki Smith Email & Phone Number

Leading all aspects of club life from providing HR functions, to managing operations and facility improvements and engaging members through face to face relationship building and e-communications.-Recruit, hire, train staff at all levels-Perform HR functions for all staff-Direct planning and programming for camp and aquatic facility-Interface with and select vendors and contractors for facility maintenance and capital improvements -Assess and improve upon existing HR and risk guidelines and protocols -Perform pool operations work

-Shift lead responsible for ensuring staff adhere to safety SOP's-Model positive member engagement behavior and strategies-Troubleshoot chemical and mechanical operations as needed-Perform custodial work maintaining neat and clean public spaces

-Actively responded to needs for recruiting, hiring, training staff-Responsible for scheduling staff-Performed pool maintenance -Prepared budget for FY 2022

Haw River, North Carolina, United States

-Assisted with day to day functions regarding production and scheduling-Assessed and acted on critical needs of customers on demand as needed-Monitored and performed inventory control -Partnered with local agencies to recruit new staff promote the industry -Cheerleader

Chapel Hill

YMCA of the Triangle, Chapel Hill-Carrboro YMCA Branch July 2014-PresentAssociate Executive Director-Healthy Living-Prepared, forecasted and managed a $2 M budget-Led full 5 full time staff in development, maintenance and evaluation of program quality with particular focus on the member experience-Improved and optimized cross selling additional products and services through relationship building and acquired understanding of member needs-Created, implemented and organized events-Resolved conflicts and member complaints-Led community outreach initiatives-Recruited and led volunteer teams responsible for annually raising over $100,000 -Participated in cross functional learning cohorts and teams that influence and shape the organization's future vision and goals

-Prepared, forecasted and managed a budget in excess of $750,000-Directly supervised 3 full time directors: Aquatics, Wellness and Competitive Swim Team -Directly supervised Y at Meadowmont Facility Operations and staff team in collaboration with Membership and Youth-Key member of Strategic Planning Board/Staff Team 2010-2012-Chaired Risk Management Board Committee for the Chapel Hill-Carrboro Y (2011)-Spearheaded process improvements to enhance program administration efficiency and guest experiences -Developed partnerships with community organizations

-Managed day-to-day operations including program development and expansion, staff supervision, facility management, community awareness-Supervised full time program director and 50 part time staff (aquatics, membership, youth programs) seasonally-Prepared, forecasted and managed a budget over $350,000-Recommended and executed capital improvements and preventative maintenance -Established cooperative working relationships with main branch staff-Created member / community events and programs following Y quality standards -Managed marketing and advertising

Chapel Hill-Carrboro Y

-Successfully recruited, hired and trained staff-Prepared, forecasted and managed a budget in excess of $250,000-Enhanced aquatic operational procedures, program standards and emergency plans-Enhanced and implemented facility safety procedures with adherence to liability insurance industry standards

Program Director, Aquatics, August 1999 – June 2006-Responsible for budget development and administration -Responsible for staffing, scheduling, training and directly supervising staff at one onsite and two offsite facilities-Managed overall programming and advertising of Aquatics Programs to the community-Developed aquatic operational and facility safety and risk standards and procedures-Developed summer recreational and US Swim team programs with City of Burlington

Master Of Arts (Ma), Religion And Culture

Honors Bachelor Of Arts, Anthropology