Prepare case strategies and Statements using Employment Law knowledge for Affinity members in order to achieve the best outcome for the Member and Employer.

Facilities Manager - Preparing documents to put out tenders for contractors. - Project management and supervising and coordinating the work of contractors. - Investigating availability and suitability of options for new premises. - Calculating and comparing costs for required goods or services to achieve maximum value for money. - Planning for future development in line with strategic business objectives. - Managing and leading change to ensure minimum disruption to core activities. - Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling. - Ensuring the building meets health and safety requirements and that facilities comply with legislation; keeping staff safe. - Planning best allocation and utilisation of space and resources for new buildings, or re-organising current premises. - Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies. - Coordinating and leading one or more teams to cover various areas of responsibility. - Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.- Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Logistics / Transport Manager - Making arrangements to ensure that drivers comply with drivers’ hours and tachograph rules, and with national speed limits. - Making arrangements to ensure fleet vehicles are maintained properly, including the inspection of vehicles at the appropriate time and the action taken to remedy defects found. - Reporting, recording and rectifying vehicle defects highlighted by drivers. - Establishing the method of compilation and the accuracy of all records, which must be kept for a period of no less than 15 months. - Making arrangements to ensure that the vehicle/s are not overloaded. - Ensuring that authorised vehicles are kept at the authorised operating centre(s) when not in use. - Where appropriate, notifying the relevant Traffic Commissioner (in writing) of all prosecutions and convictions concerning the operator, the drivers and himself within 28 days of the court hearing.

Managed the allocation of Disciplinary, Grievance, Performance Improvement, Wellbeing and Investigation Meetings to a geographical network of Union Officials.Created case strategies using Employment Law knowledge for member statements. Attended and represented members at their individual meetings with their employer.

Created and administered Affinity’s social media channels including Twitter, Facebook and Affinity’s eForum.Created and published audio newsletters (Podcasts) for the Affinity website and iTunes.Created social media engagement programmes to increase LTU’s Facebook ‘Likes’ and Twitter ‘Followers’.Ensured Affinity officials and its members were fully aware of the risks associated with social media use and encouraged its safe use at work and at home.

Managed six Affinity Officers and twenty-four local Affinity representatives employed by the Lloyds Banking Group.Performed weekly site visits to priority Affinity locations (Glasgow, Edinburgh, Newport, Southend, Bristol and London) to discuss activity and motivate Affinity representatives.Created, implemented and managed recruitment strategies such as ‘refer a friend’ and ‘three months free’ to increase recruitment opportunities amongst the team of Affinity Officers and representatives.Controlled and tracked key performance indicators to maintain staff focus, targets and morale.Liaised with Head Office and attended weekly/monthly site meetings with Lloyds Banking Group staff from Human Resources and Employee Relations.

Co-ordinated daily telephone call reviews to ensure a high level of customer service was maintained and that the company was adhering to the FSA ‘Treating Customers Fairly’ guidelines.Dealt with member complaints and requests for subscription refunds.Created training manuals to assist staff training.Created and implementing staff rotas, including annual leave entitlement.Trained staff to use FileMaker, Adobe InDesign, MaxBulk Mailer, Microsoft Office and Apple iWork.Implemented and administered a portfolio shopping voucher scheme for staff and members of Affinity.Performed daily and monthly BACS processing and operated petty cash.Performed daily backups of three Mac OSX Snow Leopard servers.Created basic HTML emails using MaxBulk Mailer.

Developed and administered a case handling system for Affinity officials.Allocated cases to Affinity Officers and Consultants and ensured they were provided with the necessary paperwork for each case and given the relevant guidance for the case.Prepared case analyses and presented case strategies to Affinity officials.Represented Affinity members in formal meetings with the Lloyds Banking Group.Implemented an employment law training programme for Affinity officials including the areas of discrimination, unfair dismissal and the use of social media in the workplace.Created an unfair dismissal and discrimination matrix for use by Affinity officials during telephone calls.Ensured that Affinity officials were kept up-to-date with the latest employment law cases and findings from Employment Tribunals.

Performed regular visits to 160 branches of the Lloyds Banking Group to advise and support Affinity members in addition to recruiting new Affinity members.

General Personal Assistant duties including arranging meetings and venues.Printing, reading and organising briefing materials for meetings between Affinity and Lloyds Banking Group.Performed research and data analysis to assist in writing Affinity Newsletters.Created and edited the quarterly ‘Advance’ Newsletter for Affinity pensioner members.

Acted as one of six receptionists answering and transferring calls from Affinity members to relevant Affinity departments.