Emmaus Cambridge is a community of 30 formerly homeless people (Companions). We take in donations of furniture, clothes books etc and sell on or recycle these, thereby generating an income and work for the Companions. Emmaus is an international charity helping homeless people by providing a home, a job and a chance to rebuild their lives. Cambridge Community is one of 24 around the UK.

Business Development Consultancy + Marketing Market Research and Analysis Market Identification Telemarketing Business Consultancy Appointment Setting Data Management Branding and Brochures Electronic Direct Mail Client and Prospect Information Marketing Plan and Strategy Development Plan Action and Implementation Social Media Management - Marketing + Consultancy Content Creation Brand Marketing Engagement creation Blogging and content marketing Monitoring and Analysis Distribution Scheduling Custom Social Media Campaigns Brand Marketing Start-up CFM solution Social Media Pro CFM SolutionGroup and Email Marketing Digital Solutions Web Development Search Engine Optimisation (SEO) Web Strategy / E-commerce solutions Software Development Web advice and Consultancy Domain Registration & Hosting Services Online Marketing Project Management Web Applications

Updating manual and computerised records and devising new more effective databasesCollating and producing reports, including confidential and sensitive informationHandling customer enquiries (both internal and external), providing advice and guidance on council policy and proceduresProject based administrative support, arranging meetings, organise agendas, and follow up actions and documentationCreating and Approving purchase orders, consolidating banking, invoicing and journal processingTyping to produce letters and reports to create emails for a wider audienceTaking notes at meetings, producing and circulating/minute takingBooking appointments and scheduling events for seniors and resource diariesProviding advice and guidance to managers, staff and the customer service centre on process and proceduresUndertaking cost comparisons for vehicles parts and monitoring the fleet parts ordering system to ensure vehicle repair and maintenance are ordered in a timely and cost effective manner

Devised and coordinated mailings of publicationsLead generation, management and fulfilment Collated and distributed sales and download informationIdentified conferences and assisted with the company’s participation at themEnsured the website and customer database is updated and maintained Planned, promoted and organised industry related events and relevant presentationsAchieved conversion rate of 7% (anticipated 1,5%) from sales to contractsCreated and strengthened all company service contract relationships with existing, potential and past customers, where potential sales could be achievedProduced marketing collateral such as newsletters, magazines and flyers

Ensured the right balance between outbound sales and verification is consistently achievedManaged proactive outbound calling to various customer segmentsForecasted market trends and sales in specific areas of interest for the companyManaged personal and colleagues performance on a daily basisAchieved productivity and conversion rates (consistently 15% over the anticipated target)Account coordination and management for high profile customers

Established rental rate by surveying local rental rates, calculated overhead costs, depreciation, taxes, & profit goalsAccomplished financial objectives by collecting rents, paid bills, forecasted requirements, prepared an annual budget, scheduled expenditures, analysed variances, initiated corrective actionMaintained property by investigating & resolving tenant complaintsEnforced rules of occupancy, inspected vacant units & completed repairs, assisted and planned renovationsMaintained systems by contracting & supervising for maintenance services

Market research of various data & variables through online subscription databases & the internet for specific classified projects Created new Research plans for present & future researchersOffered the research findings to superiors & testify on findingsCreated reports with analysis & brief outline of findings & resultsConducted qualitative or quantitative surveys, which included field, interview or focus group assessmentsUsed statistical software to manage & organise information & data gatheredAssisted with the collation of information for promotional literature

Data entry, Administrative and/or Customer services experience Strong attention to detail Strong communication skills with a professional telephone manner Methodical approach Ability to deal with confidential and difficult matters