Nick Krieger Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Waller, Texas, Us

Ashburn, Virginia, Us

- Manager of all IT systems, infrastructure, and personnel at NRG Stadium, NRG Center, NRG Arena, and the Astrodome.

Houston, Texas, Us

- Managed Citrix Sharefile for users within C&J that request an enterprise solution capable of features similar to single user industry standards such as Google Drive and Dropbox. - Managed virtual servers running Windows 2008, Windows 2012, and Linux.- Managed virtualized server infrastructure with virtual servers running on industry standards such as VMware, Azure, and Microsoft Hyper-V.- Managed Exchange hybrid multi-tenant environment via both Exchange 2013 and Office 365.- Assisted with decommissioning of on-premises Exchange environment and assessment of on-premises server environment with the purpose of moving the environment to Azure and Office 365 entirely as requested by management.- Managed multi-tenant Active Directory including group policies, security groups, organizational units, user/admin accounts, sites and services, and distribution lists.- Automated AD tasks via Powershell for the purposes of account tracking, disabling of inactive accounts, and reharvesting of Office 365 licenses when possible.- Generated reports to management for notices of employee account changes when applicable via Powershell.- Managed network folder access for all users as per best practice standards within C&J.- Managed Azure AD environment.

Houston, Texas, Us

- Provided hardware and software solutions as needed to a list of over 5000 clients.- Managed infrastructure with servers running industry standard hypervisors such as VMware and Microsoft Hyper-V.- Assisted in deploying solutions utilizing Citrix XenApp 6.5, 7.5, and 7.6.- Managed and maintained XenDesktop environments for clients as requested.- Managed and maintained VMWare VDI environments for several clients.- Managed Citrix Sharefile for clients that request an enterprise solution capable of features similar to single user industry standards such as Google Drive and Dropbox. - Deployed hardware including servers, desktops, docking stations, laptops, tablets, monitors, keyboards, printers, and mice when requested.- Managed Active Directory infrastructures with tasks ranging from user account administration to group policies.- Managed Exchange environments for over 5000 clients running Exchange 2007, 2010, 2013, and 2016.- Managed clients utilizing Microsoft’s Windows Azure and Office 365.- Managed mobile devices running iOS and Android.- Managed alerts generated using proprietary and industry standard SNMP enterprise visibility solutions.- Performed backup and data recovery solutions.- Maintained highest request/issue resolution of any consultant employed at Centre in its history.

Houston, Us

- Fielded Cisco IP telephone connectivity and hardware issues.- Fielded printer issues with Ricoh, Lexmark, Dell, and HP printers and facilitated repair with the vendors if further assistance was required.- Resolved desktop and laptop hardware issues as they arose.- Received calls to the IT Support Services line pertaining to the various versions of the Eagle Rock standard build software such as Microsoft Outlook, Microsoft Office, and Cisco VPN client.- Resolved multiple issues on first day of employment prior to training.- Patched network ports via the switches located on the floors when service was requested.- Deployed standard hardware such as desktops, docking stations, laptops, monitors, keyboards, printers, and mice.- Created, terminated, disabled, and re-enabled Microsoft Active Directory and Microsoft Exchange accounts as per the industry best practices governed by Sarbanes Oxley.- Assisted the Infrastructure team with scripting and server-related issues as requested.- Ran reports for management on data input standards and hardware inventory levels.

The Woodlands, Tx, Us

- Fielded various software and hardware issues with clients as per the Huntsman environment standards. These included tickets predominately for issues with Lotus Notes versions 6.0.3-8.5.1 but also with IBM Lotus Sametime, Windows XP, RSA remote access, iOS devices, Blackberry OS, and Citrix XenApp and Microsoft App-V (originally SoftGrid).- Administrated the Citrix virtual thin client environment utilized by most Huntsman employees in groups outside of IT via WYSE hardware terminals and the Huntsman Citrix portal online.- Utilized SCCM tools for administration of desktop and laptop PCs such as Client Center, SCCM remote control, and installed software remotely via SCCM packages in Microsoft Active Directory.- Completed task, interaction, incident, and change tickets assigned to our queue immediately as they became available.- Remained in the top two in highest volume calls answered each month.- Won Star of the Month for August of 2009- Returned to team after completion of the Linux Server CTU project to assist with fielding a high volume of new Huntsman environment implementations such as the new HP service desk software, Citrix thin client updates, and the Windows 7 roll-out.- Maintained highest call volume for multiple years of employment.- Highest task ticket resolutions outside of the user administration team.- Highest number of months with no ACD RONA (roll-over no answer) of any member of the service desk team in Huntsman history.

The Woodlands, Tx, Us

- Drafted official documentation for the steps to configure a standard Oracle Unbreakable Linux server as per Huntsman's environment.- Configured newly purchased and installed Dell Linux servers in remote data centers world-wide as per the Huntsman standard Oracle Unbreakable Linux build for the purposes of the CTU project.- Fielded user account creations, deletions, and password resets on all production, development, and quality assurance servers when requested.- Decommissioned several servers in The Woodlands, TX data center when they were declared at the end of their life by Dell's support contract.- Completed various other tasks and change requests assigned to Global Midrange that were unable to be rapidly addressed by the other senior members of the team due to the CTU project workload.- Built virtual servers in a sandbox environment via Oracle VM for the purposes of evaluation in future scenarios.

Spring, Texas, Us

- Fielded issues regularly in the following systems: Windows XP, RSA Token Administration Portal, Cisco VPN, Active Directory, Lotus Notes versions 6.0.1-6.5.4, Lotus Sametime, and Microsoft Office. Issue reports and service requests also pertained to company-specific applications such as ABS Safenet, ABS SafeHull, and ABS Office2000.- Remained in the 90% or higher quality score range since beginning.- Maintained highest first call resolution rate for multiple months.- Number one in highest volume calls answered for majority of the duration of my employment.- Performed supervisory role over staff of five employees when acting supervisor was out.- Ran various supervisory Crystal reports for both Spherion management and ABS management on a daily basis.

New York, Ny, Us

- Answered and resolved an extremely technical Novell network related call on the first day of employment prior to training.- Attained a 90% quality score within first month of being audited and maintained this level during duration of employment.- Reached an average talk time of five minutes per call within first month of position with no loss to customer service quality or customer satisfaction. (Aggregate talk time for peers - 10+ minutes)- Fielded issues predominately for Lotus Notes versions 5.0.8-6.0.1, but also Novell specific network problems, and situations occurring in over 200+ banking-related applications including Fortracs, Cold, Horizon, etc.- Maintained a 90%+ first call resolution rate.- Number one in highest volume calls answered each month by over double and in some cases triple compared to my peers.

- Fielded issues for both Yahoo! Small Business packages which included the Yahoo! Store and Yahoo! Web Hosting services.- Remained in the 97% or higher quality score range from the first day of taking calls on site.- Top three of highest volume calls ever answered in Convergys company history.

Irving, Tx, Us

- Set record for highest volume calls answered for 6 months in a row in the Gulf Coast, SETX, and North Louisiana regions.- Highest first call resolution rate of over 28% for 6 months in a row in the Gulf Coast, SETX, and North Louisiana regions- Fielded issues with clinical HIS systems such as McKesson’s HBO, Logician, Healthstream, HBOC PPM/PSM, HBOC PCA, Pathways PCM, and Meditech.- Repaired PC hardware when defective desktops were returned to the field services team.- Deployed multiple company PCs to various departments throughout St. Joseph Hospital after applying the appropriate company Norton Ghost image and verifying proper working condition.- Resolved 72 calls in one month while still technically in training, which was thirty calls higher than the previous record in any month by any technician.- Acted on behalf of the company in matters with Dell when PCs were under warranty and required extraneous repair.