Responsible for managing delivery of change across product teams within Logistics (JDA WMS / Knapp WCS and Logistics Apps) along with Logistics test teamImplemented Kanban Agile in Jira for WMS team to manage small change and defectsAgile Coach educating & driving improvements to delivery processes – leading retrospectives & deep dives into issues to resolve issues.Managed budgets & financial reporting for projects across Logistics Product GroupLiaised closely with key… Show more Responsible for managing delivery of change across product teams within Logistics (JDA WMS / Knapp WCS and Logistics Apps) along with Logistics test teamImplemented Kanban Agile in Jira for WMS team to manage small change and defectsAgile Coach educating & driving improvements to delivery processes – leading retrospectives & deep dives into issues to resolve issues.Managed budgets & financial reporting for projects across Logistics Product GroupLiaised closely with key stakeholders in operations project team & managementManaged Resource planning across the Logistics Product Group Show less

Responsible for the overall delivery of projects, changes and bug fixes to a number of high profile retail clientsManaged & developed a team of project managers, delivery consultants (BA’s), full stack developers (on and offshore using .NET and SQL) and outsourced testersWorked closely with Product & Application Support teams to drive changes to the productsIntegrated the product team fortnightly sprint approach into the Waterfall delivery to clients.Responsible for financial… Show more Responsible for the overall delivery of projects, changes and bug fixes to a number of high profile retail clientsManaged & developed a team of project managers, delivery consultants (BA’s), full stack developers (on and offshore using .NET and SQL) and outsourced testersWorked closely with Product & Application Support teams to drive changes to the productsIntegrated the product team fortnightly sprint approach into the Waterfall delivery to clients.Responsible for financial reporting and managing changes to scope & decisions on priority across accounts.Project delivery highlights included…> Delivery of Packaging Module providing client with online mechanism to collaborate with suppliers on the use of the correct packaging to increase fill and efficiency in the DC> Delivery of Sample Management Module providing client with an online collaboration platform with suppliers to manage initial product sign off & ongoing test certification compliance> Delivery of improvements to clients Ethical Trade and Critical Path systems to enable them to better manage these processes Show less

Project Managed successful online Total Loss process pilot with major insurer resulting in improved customer feedback, 24-7 availability (meaning customer could complete the transaction when they wanted - not limited to call centre opening times), higher first time agreement of settlement value and lower average settlement values compared to the call centre process.Implemented online FNOL pilot for marine claims with major insurer. Pilot proved the concept and was rolled out with a number… Show more Project Managed successful online Total Loss process pilot with major insurer resulting in improved customer feedback, 24-7 availability (meaning customer could complete the transaction when they wanted - not limited to call centre opening times), higher first time agreement of settlement value and lower average settlement values compared to the call centre process.Implemented online FNOL pilot for marine claims with major insurer. Pilot proved the concept and was rolled out with a number of TPA’s and led to a further project with the Ultra High Net Worth area of the business. Developed the overall implementation approachProvided insurance process knowledge to agile teams to help them to develop the products Show less

Implemented Ethical Trade Product with major retailer - including key developments to features in the product alongside delivery of a bespoke Supplier Portal for all supplier communications & integrations to control clients business process. This enabled client to have system control on Ethical and Technical Audit Status of their factories with automated processes to create exception lists to manage - increasing the control of the process and reducing the effort to manage.

Responsible for the delivery of projects to multiple clients across the retail and insurance sectorsDelivered LIMA (Logistics Management System) upgrade to major retailer working as part of a wider team in the client as they were upgrading core systems. This enabled the client to be more flexible with ordering products giving better stock control.Owned end to end delivery of Claims Fulfilment product to a major Insurer - starting from an initial pilot delivery to a large integration… Show more Responsible for the delivery of projects to multiple clients across the retail and insurance sectorsDelivered LIMA (Logistics Management System) upgrade to major retailer working as part of a wider team in the client as they were upgrading core systems. This enabled the client to be more flexible with ordering products giving better stock control.Owned end to end delivery of Claims Fulfilment product to a major Insurer - starting from an initial pilot delivery to a large integration phase working closely with CAP Gemini. This reduced the manual interaction needed when dealing with a claims supplier by around 30 minutes per claim & provided the supplier with all the information needed to complete their job. Regular updates back to the client also meant that customer satisfaction was improved. This included managing the commercial aspects of project delivery.Delivered Claims Fulfilment product to a London market insurer as a claims system for the insurer and a hub for information from TPA's managing the claims within Delegated Authority. Drove a number of product changes to account for the London market reporting requirements. Show less

Responsible for working with the Global Supply Chain & eCommerce functions to aid in development & deployment of continuous improvement plans.Implemented strategy matrix (policy deployment) & balanced scorecards with leadership teams to understand priorities / initiatives & resourcing of initiatives.Drove leadership engagement & accountability in the continuous improvement program.Managed project delivery – including leading the first design for six sigma project in RS to design an… Show more Responsible for working with the Global Supply Chain & eCommerce functions to aid in development & deployment of continuous improvement plans.Implemented strategy matrix (policy deployment) & balanced scorecards with leadership teams to understand priorities / initiatives & resourcing of initiatives.Drove leadership engagement & accountability in the continuous improvement program.Managed project delivery – including leading the first design for six sigma project in RS to design an industrial Agile monthly release process.Managed & coached multiple green & yellow belt projects to successful delivery. Show less

Managed projects with commercial property claims & from 2010 commercial intermediary. Refined my client centred consulting skills to build long term relationships with senior stakeholders to identify the key opportunities across customer & financial business drivers.Facilitated teams to shape the projects & support them through delivery. Programme managed a number of projects as part of this role. Delivered training in both formal sessions and via individual (including black belt)… Show more Managed projects with commercial property claims & from 2010 commercial intermediary. Refined my client centred consulting skills to build long term relationships with senior stakeholders to identify the key opportunities across customer & financial business drivers.Facilitated teams to shape the projects & support them through delivery. Programme managed a number of projects as part of this role. Delivered training in both formal sessions and via individual (including black belt) coaching.Lead the roll out of lean management to the black belt team and delivered the first project. Show less

Project to implement system to link the claims supply chain closer to the claims function - reducing the time spent to instruct a supplier from 15 minutes per claim to under 1 minute, providing the supplier with all the information to complete their job (so reducing phone traffic from suppliers to claims department for further information), providing updates so that AXA could keep customers informed & providing an audit platform to reduce claims leakage.Managed the business side of the… Show more Project to implement system to link the claims supply chain closer to the claims function - reducing the time spent to instruct a supplier from 15 minutes per claim to under 1 minute, providing the supplier with all the information to complete their job (so reducing phone traffic from suppliers to claims department for further information), providing updates so that AXA could keep customers informed & providing an audit platform to reduce claims leakage.Managed the business side of the project, the third party provider, engagement & on boarding of the 20 suppliers and communications with the business areas.Lead development of the solution with all parties, overall project plans to ensure substantial delivery as quickly as possible & managing & tracking benefits (productivity & customer). Managed the project to successful implementation with great internal & external feedback delivering large financial & customer benefits & winning an Insurance Times Award Show less

Delivered 6 sigma improvement & process management projects in a wide range of areas (from increasing sales to improving service / efficiency in claims). Given initial brief then set up the project team & scoped the projects through to delivery of improvements through the application of DMAIC or DMO approaches.

Delivered 2 week improvement projects with suppliers across Europe. Responsible for leading supplier team to define the issue having biggest impact using lean and 6 sigma tools.Used 6 Sigma at the strategic business level to aid suppliers in understanding their products and processes through the development of a robust business operating system.Delivered internal Quality Operating System reporting to identify suppliers to target.Delivered 6 sigma improvement projects on critical… Show more Delivered 2 week improvement projects with suppliers across Europe. Responsible for leading supplier team to define the issue having biggest impact using lean and 6 sigma tools.Used 6 Sigma at the strategic business level to aid suppliers in understanding their products and processes through the development of a robust business operating system.Delivered internal Quality Operating System reporting to identify suppliers to target.Delivered 6 sigma improvement projects on critical defects to products.Developed training material for suppliers & internal engineers ranging from awareness to intensive workshop based courses demonstrating the benefits of full system implementation.Lead the design and implementation of pilot lean cells with suppliers and ensured the ongoing ownership to the local process owners. Show less