Nick Masch Email & Phone Number

Greater Sacramento

Spearheading exponential growth in customer satisfaction, retention, and revenue. Recognized for consistently surpassing targets and driving impactful strategies that propel organizational success.Key Achievements:* Implemented a successful scaling customer success strategy which supports 10x increase in revenue, customer success KPI metrics, satisfaction scores, retention rates, and upsell opportunities.* Implemented innovative customer-centric initiatives and scalable processes that streamlined operations and enhanced overall efficiency.* Led cross-functional teams to deliver exceptional customer experiences, fostering long-term partnerships and loyalty.* Developed and executed data-driven strategies to identify customer pain points, resulting in tailored solutions and heightened satisfaction levels.* Cultivated a high-performance culture focused on continuous improvement, mentorship, and collaboration, resulting in motivated teams and outstanding results.

Greater Sacramento

Greater Sacramento

Greater Sacramento

Driving managed revenue by creating strategic partnerships across companies with a deep and wide approach. Advocate and Stalwart of Certn dedicated to delivering the best experience for our customers. Direct experience driving product based decisions on customers needs. Focused on modernizing the methodology of background screening to deliver the best in class solutions for our clients.

Sacramento, California

Conducting discussions around Sterling Talent Solutions CRA compliance procedures and workflows. Managing Fortune 1000 clients with a minimum of $1M+ annual revenue through platform enablement and strategic program discussion. Project Management of platform migration and integrations between cloud ATS, ERP, and HRIS solutions and the SterlingOne and Screening Direct platforms. Conducting executive quarterly business reviews and offering new solutions to clients based on potential gaps within the current program flow. Negotiating new contract terms and multi-year renewals for existing clients.Managing and growing a portfolio of 5M+ in business.

Sacramento, California

Native Integrated Accounts from 0% -> 57%50+ Native Integrations BuiltSQL and Postman experience

Sacramento, California

BirdEye gives you the power to improve customer experience in real-time for all your locations.Engage with customers and improve operations using one intuitive and scalable dashboard.Connect marketing, sales and support with unparalleled insight from every customer touchpoint, turning every bit of data into an actionable item.Areas of Focus:* Integrating Birdeye clients via Native Integrations, Zapier, Sikkasoft, and SFTP.* Instrumental in the development of new native integrations.* Maintaining and improving low adoption accounts* Creating new ways to interact and train customers. Reducing churn and to increase customer retention* Creating custom best practice sessions with each client to address their specific needs* Submitting new product ideas based on customer feedback to increase usability of the Birdeye Platform* Created custom CSM Dashboard highlighting specific CSM KPI's and goals to increase team efficiency and effectiveness*Managed Portfolio of 1.5M+ ARR*Q4 2017 153% of measured KPI obtainment with a NPS percentage of 100%*Q1 2018 115% of measured KPI obtainment with a NPS percentage of 98%*Q2 2018 114% of measured KPI obtainment with a NPS percentage of 100%

Founded in 2012 by former Salesforce.com and Siebel executive Chuck Ganapathi, Tact was created for the outside sales representative that is slammed with appointments and needs every minute available just to stay above water. Tact is a mobile productivity suite, works offline, combines SFDC, email, calendar, phone, mapping, business card scanner and email/file tracking – a noninvasive way for outside field reps to get info into Salesforce while empowering them with productivity tools.Key Areas of Success:* Contributed to deals with GE and Kelly Services combining for over 2M+ in revenue.* 30M+ New Pipeline added 2016* Averaged 105% Quota Obtainment for 2016* Developed Custom Strategy for Sales Development and Customer Success Teams* Improved SDR efficiency by creating a scoring system showing individual contribution values* Driving data driven weekly strategy for best practice's* Salesforce Admin* Built customized Salesforce CRM environment to the Sales Team's needs that included: Custom Objects, Buttons, Fields, Reports and Dashboards.

Roseville, California

Our intuitive and integrated marketing automation platform is built to help marketers, like you, respond and engage at every step of the customer journey. With Act-On, you’ll have the insight to make data-driven decisions resulting in an exceptional customer experience – that’s both relevant and personalized.Key Areas of Success:* Utilize a consistent contact attempt process via phone, email and chat to follow-up, nurture, and qualify leads generated by marketing campaigns.* Make an average of 100 outbound calls a day.* Keep abreast of the industry and technologies to ensure you are a trusted resource to prospects * Follow the established Act-On pre-sales process and consistently use Salesforce.com to document prospect interaction ensuring efficient lead management.* Work closely with Account Managers to develop and conduct proactive outbound calling strategies to penetrate target accounts.

Sacramento, California Area

49er Communications is one of the largest single-site dealers of Land Mobile Radio (LMR) Equipment in the US. The company’s prime focus is the provision of portable and mobile radios to agencies of the Federal, state and local government, together with business and industry accounts. The company specializes in Mission Critical response to public agency needs, and is capable of fulfilling urgent requirements for communication equipment and accessories at much faster response times than typical of manufacturers. 49er Communications operates on a basis of Not Tomorrow, Right This Second (NTRTS) pronounced “NIT-RITZ” when fulfilling urgent requirements of government agencies.Areas of Focus:* Managing and obtaining Government and Business clients across California and Nevada* Direct B2G and B2B sales* Trade show Sales and Marketing* MailChimp email marketing, Basic HTML coding* Back-end Developer on Company websiteTop Gun 2014