Nick Miller Email & Phone Number

I possess over a decade of experience in technical support and software development operations, primarily focusing on delivering top-notch technical assistance by resolving product issues. I work as a Technical Support Engineer at Rocket Software, a global leader in enterprise software solutions.In addition to my role of solving customer issues within the Rocket DevOps ecosystem, I streamline the team's internal training process and source materials, frequently audit customer assets, and communicate effectively with internal and external stakeholders. I am also the team's go-to expert for the Community Manager product, a CRM software that tracks customer tickets and assets and integrates with the Rocket DevOps platform.Apart from my technical skills, I pride myself on my exceptional customer service skills, which align with Rocket Software's core values of empathy, humanity, trust, and love. I empathize with customers and their needs, recognizing their pain points while working to address their concerns. I believe that humanity and trust are fundamental in building long-lasting relationships with clients, and I always strive to provide honest and transparent communication in all interactions. My love for technology and problem-solving drives me to approach work duties positively, delivering exceptional results for clients.

Listed skills include Business Analysis, Microsoft Office, Microsoft Excel, System Administration, and 46 others.

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  Technical Support Engineer

  Rocket Software

  Apr 2022 - Present - Waltham, Massachusetts, United States

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  Metropolitan State University Of Denver

  Bachelor Of Science (B.S.)