Nick Nelson

Nick Nelson Email and Phone Number

Vice President, Customer Experience @ EquiTrust Life Insurance Company
Des Moines, IA, US
Nick Nelson's Location
Des Moines Metropolitan Area, United States
Nick Nelson's Contact Details

Nick Nelson personal email

n/a
About Nick Nelson

Executive leader with 20 years of experience building and leading teams, driving digital change, and helping organizations grow through smart planning, adopting technology, effectively managing risk, and building strong and effective operations. Proven track record in managing large, high-impact projects and building a culture of continuous improvement to enhance performance and control costs. Passionate about developing and empowering people to achieve their full potential. Seeking high level leadership opportunities, including Chief Operating Officer, Chief Administrative Officer, VP of Operations.

Nick Nelson's Current Company Details
EquiTrust Life Insurance Company

Equitrust Life Insurance Company

View
Vice President, Customer Experience
Des Moines, IA, US
Website:
orchardplace.org
Employees:
229
Nick Nelson Work Experience Details
  • Equitrust Life Insurance Company
    Vice President, Customer Experience
    Equitrust Life Insurance Company
    Des Moines, Ia, Us
  • Orchard Place
    Foundation Board Member
    Orchard Place Aug 2021 - Present
    Des Moines, Iowa, United States
  • Sammons Financial Group Companies
    Vice President, Centralized Services
    Sammons Financial Group Companies Mar 2021 - Sep 2024
    West Des Moines, Iowa, United States
  • Sammons Financial Group Member Companies
    Vice President, Administration
    Sammons Financial Group Member Companies Feb 2017 - Mar 2021
  • Sammons Financial Group Member Companies
    Associate Vice President, Customer Service
    Sammons Financial Group Member Companies Jan 2015 - Feb 2017
    West Des Moines, Ia
    In my role I am responsible for developing and maintaining a strong customer service culture which provides timely, accurate and cost-effective service to the customers of SFG’s in-force Life and Annuity products. I oversee the Customer Service Department, which includes various service teams that provide back-office support out of both our West Des Moines and Sioux Falls offices.A few of my key responsibilities include:- Defining and executing a customer service strategy that focuses on creating a positive customer experience while also standardizing, integrating, and optimizing processes within the Customer Service Department.- Promoting and supporting the continuous learning and development of our Customer Service leadership team and service staff. - Maintaining an environment which embraces our corporate values and emphasizes our employee-owner culture.
  • Sammons Financial Group
    Avp, Client Services
    Sammons Financial Group Jan 2011 - Jan 2015
  • Sammons Annuity Group
    Director Of Client Services
    Sammons Annuity Group Jan 2008 - Jan 2011
  • Sammons Financial Group
    Policyholder Relations Manager
    Sammons Financial Group Aug 2006 - Jan 2008
  • West Des Moines Chamber Of Commerce
    Member Board Of Directors
    West Des Moines Chamber Of Commerce Jul 2018 - Dec 2019
    West Des Moines, Iowa, United States
  • Ntsaa Organization - Member
    Director Of Cs - Midland National Life
    Ntsaa Organization - Member 2008 - 2010
  • Ing
    New Business Team Lead
    Ing Jan 2004 - Aug 2006

Nick Nelson Skills

Insurance Leadership Fixed Annuities Process Improvement Management Team Building Customer Service Strategic Planning Customer Retention Change Management Risk Management Life Insurance Business Analysis Customer Satisfaction New Business Development Team Leadership Leadership Development Variable Annuities Indexed Annuities Team Management Strategic Leadership Coaching And Development Customer Experience

Nick Nelson Education Details

Frequently Asked Questions about Nick Nelson

What company does Nick Nelson work for?

Nick Nelson works for Equitrust Life Insurance Company

What is Nick Nelson's role at the current company?

Nick Nelson's current role is Vice President, Customer Experience.

What is Nick Nelson's email address?

Nick Nelson's email address is nn****@****ers.com

What schools did Nick Nelson attend?

Nick Nelson attended University Of Iowa - Henry B. Tippie College Of Business.

What skills is Nick Nelson known for?

Nick Nelson has skills like Insurance, Leadership, Fixed Annuities, Process Improvement, Management, Team Building, Customer Service, Strategic Planning, Customer Retention, Change Management, Risk Management, Life Insurance.

Who are Nick Nelson's colleagues?

Nick Nelson's colleagues are Dena Konrad, Martha Ortiz, Lmsw, Shannon Jones, Dukan Diew, Morgan Dodge, Katie Miller, Amy Murray.

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