Nick Ndungu Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

- Accounts Receivables: Spearheading support for the AX, BD, and Talent teams through the generation and distribution of quotations, SLAs, and invoices.- Cash Flow Management: Owning payment date projections and working closely with stakeholders to ensure timely collections.- Dashboard Accuracy: Diligently maintaining an up-to-date B2B dashboard reflecting accurate invoicing and cash collection metrics.- Client Relations: Building and cultivating strong financial relationships with clients to expedite invoice payments and enhance client lifetime value (LTV).- Taxation Expertise: Acting as the internal Subject Matter Expert on all taxation matters, providing guidance across departments.

Nairobi County, Kenya

- Tasked with prospecting, qualifying, and generating new leads to support the Business Development team.- Scheduled meetings for Business Development Managers, acting as a liaison between potential clients and the team.- Built and cultivated relationships with prospects through initial and follow-up communications.- Collaborated with the team to grow the sales pipeline and meet monthly revenue targets.- Conducted telephone outreach to identify suitable clients within target markets.- Followed up on leads and conducted research to identify new opportunities.

Nairobi County, Kenya

- Managed retail outlet operations, ensuring profitability and exceeding customer expectations.- Oversaw budget planning and execution to meet sales targets for both the store and individual team members.- Controlled inventory management to minimize stock losses and maximize sales.- Supervised cash handling processes and ensured strict adherence to company policies.- Led customer experience improvement initiatives, resolving escalated customer and team issues.- Coordinated with marketing and branding departments to ensure alignment with company strategies.- Assisted key clients with purchasing needs and inquiries.- Conducted performance metrics tracking and analysis for the sales team.- Enforced compliance with policies and procedures through audits, including stock takes and customer surveys.- Communicated timely updates on product changes, promotions, and launches to the sales team.- Identified sales leads and coordinated with Enterprise and Mobile stakeholders.- Facilitated staff training in areas like product knowledge, negotiation skills, and brand promotion.

Nairobi County, Kenya

- Promoted and sold Telkom products and services, consistently meeting sales and operational targets.- Conducted needs analysis for customers, offering tailored solutions for data and voice services.- Managed modem, router, and device settings to optimize customer usage.- Maintained high-quality customer service, resolving issues and escalating complex cases to management.- Handled cash and stock management duties, including inventory control.- Provided technical support to clients, maintaining a product knowledge score above 90%.- Participated in ongoing training through weekly online quizzes.

Certificate, Data Analysis

- Data Manipulation and Analysis: Gained hands-on experience in cleaning, transforming, and analyzing data to generate actionable.

Business Information Technology

- Information Technology: Mastery of fundamentals, programming concepts, object-oriented techniques, database management, and computer.

Igcse O' Levels, O' Levels