Nickolas James Email & Phone Number

Tulsa, Oklahoma Area

Responsible for taking client calls from NationalGrid employees, and assisted with technical issues related to their working environment. Provide support for a wide variety of systems including; Microsoft Office, Active Directory, LDAP, SAP, Mainframes, Remedy, Citrix, RSA VPN, and several NationalGrid proprietary programs. Commonly resolve issues including password resets, Windows troubleshooting, Outlook errors/performance, mapping users to shared drives, mailboxes, and network printers, granting access to applications, completing requests for new laptops/desktops, and a wide variety of other technical issues. Routing tickets to related 2nd and 3rd level support groups including; CSC, IBM, Xerox, Verizon, Wipro, and several others.

Tulsa, Oklahoma Area

Outbound call center agent providing technical support for Microsoft Office 365. Main areas of troubleshooting include: DNS Set-up/edit, O365 Administrative Functions, Microsoft Office 2016 & 2013 including Outlook, and User Management. Providing support via Rave ticketing system and LogMeIn rescue desktop porting. Global call center experience with a wide range of customer support. Working knowledge of Windows OS, and ability to effectively and categorically find solutions to complex IT problems.

Tulsa, Oklahoma Area

Actively participated in daily advanced animal husbandry techniques. Recorded and maintained superior water quality by performing various routine water chemistry tests and kept detailed logs using Microsoft Office. Maintained and renovated exhibits, service areas and equipment. Educated the public and provided positive guest experiences.

Tulsa, Oklahoma Area

Provided a quality, personalized customer service in person and by telephone. Operated computer based money handling software. Maintained cash drawer within prescribed limits. Received checks and cash for deposits to accounts as well as cashed checks and processed withdrawals accurately.

Stillwater, Ok

Responsible for positively contributing to customer's shopping experience by offering product knowledge as well as friendly and efficient service. Maintained a positive attitude toward customers and promoted products to increase sales. Performed sales translations through computer register system, operated register and performed cashier duties. Stocked and filled the sales floor to ensure product availability and ease of shopping for customers.

Stillwater, Ok

Greeted visitors and directed them throughout the facility. Assisted with office work including; computer data entry, filing, and office management. Accomplished basic computer system troubleshooting. Worked in the Dean’s office on various projects and duties.

Associate'S Degree, Computer And Information Systems Security/Information Assurance, 3.25

Bachelor Of Science - Bs, Natural Resource Ecology And Management