Advisory Lead: Governance, Culture, & Leadership
Greater New York City Area
• Led the cultural transformation of the NFL through its most notorious episode of publicized violence to a more appropriate culture and created and installed frameworks for lasting change• Led business transformation at Apple Retail, where we brought EVP Angela Ahrendts’ vision of “human responsibility” to life by creating the strategy for new store programming. As a result, Apple stores transitioned from retail to community spaces, increasing NPS scores and product loyalty• Designed and co-led LRN’s internal business transformation following an incomplete M&A. Instilled LRN’s core values and updated organizational design, reconfigured sales, product, and support teams and increased internal communication and transparency. As a result, broke down silos and increased speed to market for custom and off-the-shelf products• Stepped in as interim advisory lead for LRN’s 15+ person advisory practice during an internal leadership transition to create strategic alignment with the broader firm and stabilize the P&L