Nick Dodds Email & Phone Number

Guiseley, GB

Leeds, England, GB

Co Managing Director at the leading supplier of electronic medical record systems for eye care.Medisoft is by far and away the UK’s leading supplier and our products are also used in hospitals across Ireland, Germany, Austria, Switzerland and France.Our systems provide instant access to patient records from any location, allowing clinicians to deliver.

Hull, GB

Non-executive Director for a charity focussed on supporting people affected by substance misuse.

Leeds, West Yorkshire, GB

A healthcare IT provider – market leader in Primary Care and 3rd in Community, Child and Mental Health. EMIS Web is present in 55% of GP surgeries and over 150 other healthcare organisations across the UK. EMIS Health’s vision is to join up healthcare in order to support longer, healthier lives. Reporting to the MD as part of the Senior Management Team, my.

Leeds, West Yorkshire, GB

Internal promotion to Director of the main operational areas of the business, focused on joining them up, leaning processes and ensuring exceptional customer experience. As a major contributor within the Senior Management Team and accountable to the Managing Director, my key responsibilities were the same as those listed above with the exception of the.

Leeds, West Yorkshire, GB

In recognition of my success in the Head of Training role I was given the Customer Fulfilment area in order to recover it from a crisis level situation. This position was central to the quote to order, invoicing, implementation and deployment processes for the company’s products. My brief was to ensure that deals closed by the Sales team were progressed as.

Leeds, West Yorkshire, GB

Senior Manager in a leading Healthcare systems business. I was responsible for mobilising a large (140 FTE) field based workforce to deliver on site deployment training for healthcare organisations across the UK. As a key part of the software implementation process, training also covers change management and configuration – it’s about making the customer.

Sheffield, S. Yorkshire, GB

Headed up the contact centre for the multi-award winning UK telecoms business Plusnet.Responsible for 240 multi-site FTE at peak.Responsibilities have included - both on and offshore - the following operational functions:1st line Customer Service, Credit Management, Complaints/High Level Escalations, Distressed customers and Ticket teams.Improved.

Sheffield, S. Yorkshire, GB

Created and headed up the highly succesful Business Support Centre. Owned the operational relationship with Plusnet's major wholesale supplier.

Sheffield, S. Yorkshire, GB

Managed 5 Team Leaders within the Customer Support Centre, owning KPIs for key customer service activities.

Sheffield, S. Yorkshire, GB

Managed a team of customer support analysts.