I am a seasoned strategic account/success manager with 10+ years of professional experience. Recognized for demonstrating a natural aptitude for customer success solutions, as well as for creating innovative team training and development programs with a corporate presence. Professional focal points include management of onboarding and account management teams, training and development programs, corporate relationships, administrative functions and direction, and numerous initiatives that effectively optimize the customer experience. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, business acumen, systems analysis, and resource management to support efficiency and maximum results. Currently, I am the Manager, Partner Activation with Sports Connect. Under my leadership, I drive training, performance management, and career development initiatives. I also strategize the activation, optimization, and retention of customers, facilitate sales and support processes, and cultivate strong corporate and client relationships. In addition, I liaise with senior leadership and departmental teams to ensure the company’s support structure is driving business forward with minimal expenditures.Along with my exemplary professional experience, I also hold additional background credentials associated with sports. This includes graduation from the bachelor’s program in Sport Management at Georgia Southern University. Colleagues describe me as a motivated, efficient, and reliable customer success and account managerial expert who can be relied on to offer superior solutions that consistently deliver profitable results.[I am pursuing new opportunities and can be reached through this profile, or by email at nickrice12322@gmail.com]