Fulfill the personalized orders from grocery stores, wholesale clubs, convenience stores and pharmacies.

The Information Center Specialist provides route and schedule information to the public, accepts telephone customers comments about the transit service; periodically attends community meetings; provides feedback to internal and external customers and performs office work as required; performs other duties as assigned.In this role, I assist customers in an inbound environment but also reach out to customers when appropriate. I typically take 150-200 calls in a day. On busy days I take 200-300 calls. The DART Information Center is the Department is an essential part of DelDOT and I take pride in that. My focus is to provide accurate and timely information as efficiently as possible. In keeping with our slogan, I provide World-Class Customer Service.

I work directly on equipment that communicates through more than one channel. I also perform the daily maintenance checks of these devices, antennae and associated equipment. As a junior officer, I an placed in charge of other soldiers and ultimately held responsible for the mission's success. Awards and Decorations: Received The Army Commendation Medal for professionalism and dedication to duty. During military training, I have repeatedly earned outstanding remarks as an exemplary student.

Prepare serving lines, garnish food items, and apply food protection and sanitation measures. Engage in problem-solving to accomplish mission with limited personnel and resources. Received the Army Commendation Medal for professionalism and dedication to duty.

Created a welcoming shopping environment by greeting customers entering the store. Assist customers with moving heavy/cumbersome merchandise. Politely and proactively inquire about customer questions and help them select/locate products. Provide a superior customer experience by offering assistance in loading items into customer vehicles. Built repor with customers by introducing myself, using the customers name and making conversation.

Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Commitment.Responsible for accurately and confidently handling customer inquiries. Promotes Comcast products and services and makes recommendations that meet customer needs. Relates well to the customer, demonstrates favorable image of the Organization through effective use of soft skills (including active listening and problem solving skills), professional communications and internal/external customer interactions. Exercises sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.

- Investigate accounts to detect and mitigate losses- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction- Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions- Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity- Established a reputation of high quality work and productivity level. Achieved 100% quality for all call quality reviews and case reviews during the month of August, 2015.

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products.

Named the hotel's "Manager-On-Duty" hotel during the evening shift. As the 'MOD,' I was expected to run the hotel after the senior management departed for the day. I engaged in customer-relationship-management by; providing friendly customer service, solving and following up on guest issues, and creating a positive experience to obtain repeat guests.

Vita Nova Restaurant: Five-star restaurant operated by students of the HRIM department. Rotated between the different back and front of the house positions, including Manager and Sous Chef. Courtyard by Marriott: For one semester, HRIM students are integrated into the hotel staff. Gained insight on how a well-run hotel operates and hands on experience with various hotel positions.

Trained, assigned positions to and supervised all part-time staff. Opened, operated and closed the facility efficiently, delegating tasks as needed and ensuring that all assignments were properly performed. Responsible for running the dining facility from open-to-close on weekends.

Worked in a demanding, fast-paced, environment with one of the area's leading hotel customer-service teams. Engaged in customer-relationship-management by; providing friendly customer service, solving and following up on guest issues, and creating a positive experience to obtain repeat guests.

Raised money and awareness for cancer research through team fund-raising and Relay events

Contributed to the planning, logistics and day-of activities for their 2008 Mosaic Gala