Nick Scott Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

-- Provide post sales consulting around product installation, setup and configuration-- Perform system support for suite of Energy Efficiency management products-- Review full life cycle development of enterprise software systems and ensure projects adhere to the life cycle-- Support implementation of business logic, user interfaces, and databases

Chicago, Illinois, United States

-- Lead the creation of a new online enrollment portal for residential customers. Worked with the Program Team to gather system requirements, streamline enrollment process, automated routing of customers to appropriate services including qualitative and quantitative scoring of leads. Created an integration to a third-party for delivery of services to the end customer.-- SME and liaison between the Program Teams and Salesforce developers for system improvements including account number validations, account lookup abilities, and income verification automation.-- Lead a cross-functional team to review and streamline monthly forecasting process by utilizing existing data to make data driven decisions on future production levels.

Chicago, Illinois, United States

-- Utilized Power BI for the first time on the Northern Residential team creating internal dashboards and reporting metrics.-- Improved data verification process by implementing cross-checks and automation in Power BI.-- Increased efficiencies in data processing by adding additional error checks and automation in VBA data processors.-- Supported the residential Salesforce team with basic administration tasks and ticket creation and monitoring.

-- SME and liaison between the Sales Organization and IT for upgrade of Microsoft Dynamics 2013 to Dynamics 365. Worked with the business during requirements gathering utilizing opportunities to also streamline processes across departments. Lead End-User testing throughout development period. Headed data governance and migration efforts from current CRM to Dynamics 365.-- Created new dashboards in Power BI and Business process for analyzing account leads by region.-- Created two distinct preemptive pricing campaigns for customer renewals.-- Created email marketing campaigns for customer lead generation and prospecting.-- Developed and maintain process for periodic data governance audits and correction of data within Dynamics CRM. Oversee fellow team members' execution of process.

Chicago, Illinois

--Hand-selected by Director of Sales Operations to analyze processes and turn around an underperforming team of eight operations analysts, supporting 20 sales representatives across the US. Improved team training and career coaching, resulting in the promotion of three direct reports and increased satisfaction from Sales through resolving deal management issues. --Maintain key cross-functional relationships with enabling groups, such as: IT, Sales, Pricing, and Billing. Leverage points of contact to stay ahead of latest enhancements, updates, and new releases to ensure proper resourcing and implementation of new features. --Develop expert level proficiency in MS Dynamics, as well as proprietary billing, contract management, and pricing systems; serve as the key user representative for the sales planning and deal management processes within the CRM, with a focus on improving ease of use, practicality, and change management/user adoption. --Collaborate with IT developers and analysts to design new enhancements, reports, and processes within the CRM to lead to simplification and enhanced business planning; document business requirements and contribute to story prioritization, building the QA test environment, and running scenarios. --Serve as highest point of escalation within the team for troubleshooting functional issues within the CRM. --Through custom and ad-hoc reports, provide insights and analyses to help prioritize leads and accounts, and drive process improvement throughout the sales funnel.

--Developed and maintained technical proficiency within EDI systems to serve as a liaison for utility partners and ensure successful transaction transmission. Served as an expert in updating information and extracting data from multiple proprietary tools. --Partnered with IT to develop enhancements and ensure new utility rules and information are properly represented in systems. --Served as SOX coordinator by monitoring compliance, tracking due dates, communicating policy updates, and interacting with auditors.

--Reviewed invoices to ensure pricing and billing accuracy. --Recognized an opportunity for process improvement within the billing cycle. Worked collaboratively with IT to develop the ability to add notes to billing accounts within proprietary software.

--Managed teams in both city and suburban branches; increased sales 80% year over year. --Responsible for new hire training and ongoing mentoring at all levels. --Set standards for bank-wide processes and required documentation for customer transactions. --Selected to roll out and train bank associates and end-users on new online banking software.

--Opened new accounts; cross-sold bank products and services while referring clients to other lines of business as needed. --Responded to client queries and resolved technical problems on client accounts.

--Opened new accounts; cross-sold bank products and services while referring clients to other lines of business as needed. --Responded to client queries and resolved technical problems on client accounts.

Saint Charles, Mo

Achieved Team Member of the Quarter nomination.

Bachelor Of Fine Arts, Theatre

Course Work, Graphic Design

Course work in 3-D computer rendering, including Photoshop and Google SketchUp.