Nicholas Day Email & Phone Number

East Orange, New Jersey, United States

Birmingham, Alabama

• Resolve Hardware and Software issues in a timely manner using AutoTask Ticketing Software• Checked Ticket queue and assigned tickets accordingly with AutoTask.• Build computer according to Client specifications.

East Orange, Nj

• Assisted Senior IT System Administrator in managing and supporting over 200 workstations• Resolved all desktop and laptop issues using SysAid service request software to increase issue resolution efficiency• Created and managed user accounts with Windows Server 2008 R2 and 2012 with Active Directory• Deployed Windows 7 Professional computers using Norton Ghost and Acronis DiscImage software• Developed standard images for Windows 7 Professional computers, resulting in faster recovery from major issues• Installed and supported software applications such as MS Office and various third party software• Set up and supported networked and desktop printers • Managed IP addresses though DHCP• Set up and configured mail access on iPhones and various Android phones• Set up and managed iPads using iTunes • Installed and managed GFI Vipre Endpoint Security and Norton AntiVirus• Installed hardware components with drivers onto Windows 7 Professional computers• Performed onsite analysis, diagnosis and resolution of desktop, server, and network issues for end users• Installed and configured computers/laptops for training rooms• Configured and maintained VPN accounts to enable remote access and provided assistance to remote users• Implemented performance upgrades to computer systems including installation of CPUs, I/O and NIC cards, RAM chips• Developed client training and instructional documents• Documented all actions related to calls and IT-related procedures and processes• Developed and maintained positive working relationships with all users and managers• Consistently addressed service requests promptly and resolved them with a friendly, supportive approach

East Orange, Nj

• Developed and applied standard image for Windows 7 workstations with Norton Ghost and Acronis DiscImage• Managed computer and user accounts with Windows Server 2012 R2 Active Directory• Installed and managed GFI Vipre Endpoint Security• Installed and configured computers/laptops for training rooms