Graphic DesignE-Learning DevelopmentVideo Production

Scrum team Product Owner.Project Management.iSeriesConstruction Project Management.

Software training development.Software launch support.Change management.ServicenowOnBase

• Support for Windows 7, 8 and 10 Operating Systems to home office and remote users. Some troubleshooting of Android, iOS and Mac OS X. • Software support and installation. Worked heavily with Microsoft Office 2016 products• Worked with users at retail Home Centers, Plants and Corporate Office to provide timely and efficient technical support• Basic network troubleshooting for Windows and Mac OS X

- Customer Service- Employment and Income Verification- Home Loan application review and approval

I began creating logos, posters and other branding items for friends then began working for businesses through my internship with Concept Productions LLC. I produce original work for various businesses and organizations as well as refining existing identity branding. Common projects include posters, business cards, logos and webpage design. All work is done with Adobe Photoshop, Flash and Illustrator.

I designed, redesigned and built web sites for various businesses, organizations and individuals. All development was done from scratch using clean and W3C valid HTML(X,5), CSS(3) and a bit of Javascript (jQuery & MooTools). All design work done with Adobe Photoshop, Adobe Illustrator (CS), a pencil and paper.

As Digital Marketing Manager I was responsible for the development and support of our intranet, administration and moderation of our company message board and the upkeep of our website. I also assisted in the development of marketing materials such as debit cards, promotional materials and web images. All design work is done with PHP, HTML, CSS and the Adobe suite. I worked with the HR department to develop and refine onboarding procedures and training materials.Gen Y Products &… Show more As Digital Marketing Manager I was responsible for the development and support of our intranet, administration and moderation of our company message board and the upkeep of our website. I also assisted in the development of marketing materials such as debit cards, promotional materials and web images. All design work is done with PHP, HTML, CSS and the Adobe suite. I worked with the HR department to develop and refine onboarding procedures and training materials.Gen Y Products & Marketing Committee Chair. I was responsible for facilitating discussion regarding products, events and cultural ideas that appeal to our younger employees and potential customers.Wordpress, PHPBB, Adobe Photoshop & Illustrator CS6+, HTML, CSS Show less

I managed a small in-house call-center for a community bank. We handled an average of 18,500 calls each month. Our call-center is a primary front-line for customer interaction which provides customer service and technical support regarding bank account information, bank products and policies.I worked hand-in-hand with our Marketing department and Bank Products & Marketing Committee to implement and communicate marketing initiatives both internally and externally, facilitating… Show more I managed a small in-house call-center for a community bank. We handled an average of 18,500 calls each month. Our call-center is a primary front-line for customer interaction which provides customer service and technical support regarding bank account information, bank products and policies.I worked hand-in-hand with our Marketing department and Bank Products & Marketing Committee to implement and communicate marketing initiatives both internally and externally, facilitating communication between all of our branches and departments as well as our customers in the community.Bank Products & Marketing Committee member, additional duties include:PHPBB administrator, graphic design, video production, web maintenance (html). Show less

Customer service and customer support regarding multiple electronic banking products as well as facilitation of domestic and foreign wire transactions. Technical support and online banking, mobile banking and BillPay research.Fedline, JP Morgan Acess/FX, Bankers, Intuit, Cash Edge, mFoundry, Online Banking, Cash Management, Nicola, FIS, Wire Pro, Image Centre, Digital Insight, Horizon, HTML, CSS.

Online merchandising, data entry, brand development. Product data research and migration from Excel to SQL and Magento.SQL, Excel, Html, Css, Magento.

High volume, commission driven sales and customer service in a call-center environment. Product technical support, logistics management and communication through various carriers (UPS, DHL, FedEx, etc.) and product venders.HVAC, Plumbing, Lighting, Stove-Pipe.

Web Design, Web Development, Identity Branding and Logo Design from the ground up.HTML, CSS, Javascript.http://www.drsterzer.com/

Customer Service, Technical Support.

Web page layout and design.Photoshop, HTML.

I designed and built the ICV webpage in accordance to standards set by multiple universities across the globe.HTML, CSS, Flash, Photoshop.

Graphic development. Logo design.Web layout.Identity revision & development.

Designed and built a new website using HTML, CSS and Photoshop.