Partner with internal and external stakeholders to ensure that new Community Choice Aggregators (CCAs) are onboarded and implemented or returned according to Rule 23.

Provide analysis and make recommendations to ensure department goals are met while ensuring that the customer experience is as seamless as possible. Document processes. Create job aides.

Maybe you need help with a marketing campaign for your brand?Maybe you need help finding and building your next retail location?Maybe you need to update your loyalty program for your customers?Maybe I can help.

I oversaw all aspects of construction projects from planning to implementation. While allocating resources for assigned projects, I also supervised onsite personnel and subcontractors. I Interfaced with project IOR's, contractors, architects, engineers, city and OSHPD officials, and clients as well as negotiate with contractors on changes orders and claims. Most of all, I ensured contractors maintain a high standard of workmanship that adheres to original plans and specifications.

I analyzed proposed projects, quantified impact as projected on business, and prepared business case for initiatives supporting the growth of retail business. I utilized Change Management, Project Management, and Business Process Management disciplines for the successful, on-budget, and on-time initiatives delivery. I prepared and presented business plans along with the overall strategy for every initiative. I identified and ensured the crossover of barriers to successfully complete special projects, directing all content creation and storyboarding. I managed process enhancements and varied special projects to execute solutions to attain key performance improvement or reduce risk. I worked closely with the legal team to ensure programs were compliant with federal and state law.● I built a custom innovative referral program from initiation to launch – The Crew – delivering the project on-time and under budget and exceeding expectations by 300%.● I provided creative direction for marketing campaigns, web design, and user experience, plus an animated video.

I developed promotional strategies to help the company meet financial goals and company objectives, such as database growth, traffic, and ROAS, utilizing data from multiple sources (Google Analytics, Qlikview BI, Aptos CRM). I was responsible for how marketing, advertising, and promotional budgets were used. I created media materials and customer satisfaction programs to promote business.● I greatly improved support of e-commerce growth and digital focus by reorganizing marketing department and promoting use of digital channels and optimization techniques (email, affiliate, SEM / SEO, etc.).● I redesigned the marketing calendar and revamped the marketing budget, aligning marketing, merchandise, and product development to promote company visibility.● I project managed the platform migration from Magento to Shopify to improve the design and usability of an e-commerce site.● I architected, oversaw development, and launched paid loyalty membership program.

I oversaw regional real estate operations, including leasing, purchasing, and sale of property as well as compliance with zoning regulations. I communicated with landlords to evaluate and resolve any disputes and ensured all of the properties were maintained. I served as the point of contact for communities in which the stores were located. I provided input to strategic decisions affecting the organization’s growth. I resolved escalated issues arising from store operations requiring coordination with other departments.I utilized business data and statistical methods to provide insight into business performance and suggest methods of improving operations. Implemented analytical approaches and methodologies and assisted in interpretation of results. I presented reports to management for use in decision-making and strategic planning.● I successfully launched six new retail locations on time and on budget, managing operations from LOI (Letter of Intent) to opening day.● I improved profitability by renegotiating multiple leases to reduce occupancy costs; managed leases for 30 stores.● I established and enforced KPIs and benchmarks for retail operations to manage all aspects of business, such as sales, payroll, traffic, and other aspects, and developed tools used by all stores and district managers to monitor business.

I developed and managed purchasing strategy across all phases. I directed sourcing and manufacturing in multiple categories. I focused on marketing in an electronic environment, constantly tracked competitors, and stayed abreast of sales comparison data. I interacted with wholesalers and clothing manufacturers to purchase lines of clothing, shoes, fashion accessories, and other products to be featured online. I checked analytics to monitor traffic and look for digital system issues. When problems arose, I deployed technical staff to troubleshoot and solve issues rapidly. I managed multiple projects simultaneously, supervised others, and merged innovation with technology-based sales.● I developed and executed a profitable, multi-category brand offering for a previously vertical startup e-commerce company, expanding customer reach and enhancing brand.● I managed all aspects of print-on-demand t-shirt business averaging 2500 units/week to attain a 48-hour turnaround.● I directed and led vision for website’s homepage, updated on weekly basis, oversaw product photography, and provided creative direction to improve marketability.

I assisted the buyer in purchasing assortments. I supported team by ensuring accurate reporting, maintaining buy tools, and communicating to cross-functional partners in a timely manner. I participated in preparation for seasonal markets, assortment selection process, and key touch points throughout the market process. I generated sales reports on weekly, monthly, quarterly, and year end basis, attended sales meetings, and conducted sales analysis to identify product opportunities.

I chose items appropriate for stores, website, and clientele, suiting the needs of customers but within price range developed for company. I kept up with trends in men’s fashion and consumer needs. I worked with marketing department to present sales promotions to tempt the buying customer.

I oversaw overall operation of five retail locations in San Diego County. I ensured stores ran smoothly and that stores met sales goals. I assisted store managers with goal setting, hiring, training, and motivating 60-100 employees.

I managed stores throughout Southern California and developed sales tracking, scheduling, and payroll tools that would be adopted throughout the entire company.