Nick Small Email and Phone Number
Accomplished Sales and Customer Service Manager with over a decade of experience in driving business revenue and strategically developing small businesses from the ground up. With a proven track record in effective team leadership, I excel in staff development, fostering an environment where teams consistently surpass targets and achieve remarkable success. My expertise in customer service, coupled with strategic planning abilities, has consistently led to increased customer satisfaction and loyalty. Known for my adaptability, time management, and negotiation skills, I am adept at motivating and training salespeople to excel in lead generation and closing deals. My dedication to goal-oriented strategies and market trend awareness ensures continuous growth and success for any organization I am part of. I thrive on a great culture and mission.
West Shore Home
View- Website:
- westshorehome.com
- Employees:
- 271
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Design ConsultantWest Shore Home Aug 2024 - PresentRichmond, Virginia, United States -
Business OwnerMake Central Va Solar Llc Dec 2020 - PresentRichmond, Virginia, United StatesIndependent Sales Representative and Manager (1099 Contractor)EMPWR Solar, TruLine Solar, Sigora SolarDec 2021 – PresentDeveloped and Executed Sales Strategies: Created and implemented targeted sales strategies to achieve and exceed monthly sales goals in solar industry.Client Acquisition and Relationship Management: Identified potential clients, conducted sales presentations, and established long-term referral relationships with key clients.Market Analysis and Reporting: Conducted market research to identify new sales opportunities and reported on market trends, competition, and customer feedback.Negotiation and Closing: Led contract negotiations and successfully closed deals, contributing to as a monthly and annual top closer for a year over year increase in sales revenue.Self-Management: Managed all aspects of the sales cycle independently, including lead generation, follow-ups, and post-sales support.Product Knowledge and Training: Maintained in-depth knowledge of panels, inverters, warranties, and incentives and provided product training and support to clients and other sales people.Key Achievements: • Exceeded annual sales targets through strategic planning in marketing, CRM enhancements, and exceptional customer service. • Successfully closed 270 high-value contracts, generating revenue of 11 million. • Top Sales Revenue in the state every year and Top Revenue in the country 2 of 4 years.
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District Sales ManagerEmpwr Solar May 2023 - Sep 2024Richmond, Virginia, United StatesAs a Sales Manager in the solar energy sector, my goal is always to lead and inspire my high-performing sales team to achieve and exceed sales targets. My primary responsibilities include developing strategic sales plans, identifying new market opportunities, and building strong relationships with homeowners, business owners and our subcontractor sales team. I oversee the training of the sales process, create the KPIs, work with each sales team member to develop SMART goals. In addition, I help with various POLC responsibilities throughout the sales dealership DBA of Truline Solar and personal LLC of Make Central VA Solar- from website updates to social media marketing and creation to testing new tools and and CRMs. My role also involves analyzing sales data, forecasting market trends, and driving continuous improvement in sales techniques and strategies. A deep understanding of the solar industry, federal and state incentives for multiple states, and a passion for sustainable energy solutions. -
Regional Sales ManagerSigora Solar Dec 2020 - Apr 2023Richmond, Virginia, United States -
Territory ManagerBrown Distributing Company Fl/Va Jun 2015 - Jan 2021Richmond, VirginiaThe Richmond-based, family-owned Brown Distributing Company has grown from a producer of a single cherry soda to a highly regarded beverage distribution business. We pride ourselves on having an eye toward the future by being the distributor of choice in Virginia and Florida. -
Inventory And Brewery ManagerStrangeways Brewing Feb 2013 - Jun 2015Richmond, Virginia AreaCustomer Experience & Inventory ManagerCustomer Experience Management: Create a welcoming and engaging atmosphere for visitors, ensuring exceptional customer service and satisfaction.Staff Supervision: Recruit, train, and manage tasting room staff, including servers, bartenders, and hosts. Develop schedules, conduct performance evaluations, and foster a positive work environment.Event Planning and Execution: Plan, organize, and oversee special events, tastings, and tours to attract and retain customers. Coordinate with marketing and sales teams to promote events.Inventory and Supplies Management: Monitor and manage inventory levels of beer, merchandise, and supplies. Coordinate with suppliers to ensure timely restocking and cost-effective purchasing.Sales and Revenue Management: Implement sales strategies to meet and exceed revenue targets. Analyze sales data to identify trends and opportunities for growth.Financial Oversight: Handle cash management, daily sales reconciliation, and financial reporting. Monitor expenses to ensure budget adherence.Marketing and Promotion: Collaborate with marketing teams to promote the tasting room through social media, email campaigns, and local advertising. Develop and implement promotional activities to drive traffic and sales.Compliance and Safety: Ensure the tasting room operates in compliance with all local, state, and federal regulations, including alcohol service laws. Conduct regular safety training and maintain a clean and safe environment for staff and patrons.Customer Feedback and Improvement: Collect and analyze customer feedback to continuously improve the tasting room experience. Address any complaints or issues promptly and effectively.Ambassador of Brand: Act as the face of the brewery, educating customers about the brewery’s history, brewing process, and products. Provide knowledgeable recommendations and conduct tastings to enhance the customer experience.
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Fsmb Business Development Account ManagerSnagajob Mar 2011 - Feb 2013Richmond, Virginia AreaFSMB Account ManagerClient Sales and Relationship Management: Created and Managed a portfolio of key client accounts, ensuring high levels of customer satisfaction and retention.Onboarding and Training: Led the onboarding process for new clients, providing comprehensive training and support on the company's SaaS products.Sales and Upselling: Identified upselling and cross-selling opportunities, resulting in an increase in revenue from existing clients.Customized Solutions: Worked closely with clients to understand their business needs and provided tailored SaaS solutions to meet their objectives.Renewal and Retention: Proactively managed account renewals, achieving an above average retention rate through strategic relationship management.Problem Resolution: Acted as the main point of contact for client issues, ensuring timely resolution and maintaining a high level of client satisfaction.Cross-functional Collaboration: Collaborated with product development and customer support teams to address client needs and drive product enhancements.Key Achievements:- Successfully managed top client accounts such as Chipotle, The Cleaning Authority, Massage Envy and Chick Fil A, contributing to a growth in annual revenue.- Increased customer satisfaction through proactive account management and personalized client support.Snagajob, America’s largest hourly employment network for job seekers and employers, is the only company to provide both sourcing and talent management solutions to the hourly industry. With more than 40 million registered job seekers and the leading hourly-focused talent management system, Snagajob has been serving hourly workers and those who employ them since 2000. Headquartered in Richmond, Va., Snagajob has been named to both Fortune Magazine’s Great Place to Work® Best Small & Medium Workplaces list and Deloitte’s Technology Fast 500 for the past five years. -
Franchise Recruiting ManagerOutdoor Living Brands, Inc. Mar 2004 - Mar 2011Richmond, Virginia AreaFranchise Sales ManagerLead Generation and Prospecting: Identify and attract potential franchisees through various channels, including digital marketing, trade shows, broker networking events, and referrals.Sales Presentations and Consultations: Conduct detailed sales presentations and consultations with prospective franchisees, explaining the benefits, costs, and operational requirements of owning a franchise.Franchise Development: Develop and implement strategic plans to expand the franchise network. Identify target markets and territories for franchise growth.Relationship Building: Build and maintain strong relationships with prospective and existing franchisees and franchise brokers, acting as a primary point of contact throughout the sales process.Qualification and Screening: Evaluate and screen prospective franchisees to ensure they meet the company’s financial, operational, and cultural criteria. Conduct background checks and financial assessments.Contract Negotiation and Closing: Negotiate terms and conditions of franchise agreements. Facilitate the closing process, ensuring all legal and financial requirements are met.Compliance and Documentation: Ensure all franchise sales and disclosure document activities comply with federal, state, and local regulations. Maintain accurate records and documentation of all transactions and communications.Performance Metrics and Reporting: Track and report on key performance indicators (KPIs) related to franchise sales, such as lead conversion rates, sales volume, and market expansion. Present findings to senior management.Marketing Collaboration: Work closely with the marketing team to develop promotional materials, campaigns, and content to attract potential franchisees. Provide feedback on marketing strategies based on sales experiences.Budget Management: Develop and manage the budget for franchise sales activities. Monitor expenses and ensure cost-effective practices. -
Marine Science TechnicianU.S. Coast Guard Oct 2002 - Oct 2008Norfolk, Virginia AreaMarine Science Technician USCG ReservesEnvironmental Protection and Response: Conduct pollution investigations and respond to hazardous material incidents to protect marine environments. Assess and mitigate environmental impacts from oil spills, chemical releases, and other pollution sources.Inspections and Compliance: Perform inspections of facilities, vessels, and waterfront operations to ensure compliance with federal environmental regulations. Monitor adherence to safety and environmental standards.Emergency Preparedness and Response: Develop and implement contingency plans for environmental emergencies. Participate in training exercises and drills to enhance readiness for pollution response and disaster relief.Regulatory Enforcement: Enforce federal environmental laws and regulations, including the Clean Water Act, Oil Pollution Act, and Marine Mammal Protection Act. Issue citations and penalties for non-compliance.Public Outreach and Education: Engage with community stakeholders, industry representatives, and the public to raise awareness about marine conservation and pollution prevention. Conduct educational programs and provide information on environmental regulations and best practices.Incident Reporting and Documentation: Prepare detailed reports on pollution incidents, inspection findings, and enforcement actions. Maintain accurate records and documentation for legal and regulatory purposes.Collaboration and Coordination: Work closely with federal, state, and local agencies, as well as non-governmental organizations, to coordinate environmental protection efforts. Participate in joint operations and interagency initiatives.Training and Development: Continuously update knowledge and skills through training programs, workshops, and certifications.
Nick Small Education Details
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Business Administration And Management, General -
Engineering
Frequently Asked Questions about Nick Small
What company does Nick Small work for?
Nick Small works for West Shore Home
What is Nick Small's role at the current company?
Nick Small's current role is Designer BathroomsOwner - Small Energy Solutions.
What schools did Nick Small attend?
Nick Small attended University Of The People, University Of Massachusetts Lowell.
Who are Nick Small's colleagues?
Nick Small's colleagues are Shayla Zalewski, Matt Gilreath, Misty Spang, Billi Lusero, Jonah Brandt, Taylor Pierce, Tyler Mullin.
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Nick Small
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Nick Small
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Nick Small
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