* Developed a data loading tool that reduced data loading times by approximately 75%.* Trained colleagues on the use and implementation of the data loading tool.* Within the first two months, performed tasks that are typically assigned to employees with more than a year of experience.

* Received promotion ahead of schedule due to rapid learning of new responsibilities and quality of work in general.* Initiated and implemented a new marketing plan that increased awareness of the company and improved the overall image.* Identified key challenge of data management and developed a custom database to improve and simplify data entry, research, and organization of data, potentially saving the company upwards of $100,000 within the next year.* Worked closely with ownership to develop strategic plans for future growth.* Recognized the need for change in day-to-day as well as overall strategies and implemented changes that drastically improved worker efficiency.* Developed a new policy and program that project to bring upwards of $1 million dollars in new business over the next 7 years.* Balanced multiple responsibilities and projects, while maintaining a high quality of work and meeting deadlines.* Increased customer satisfaction by exceeding their expectations through the strategic use of human resources.

* Increased gross business at TD by over $1 million in 2011 by actively seeking out new business.* Analyzed clients' financial needs and provided tailor made plans to solve issues related to their financial well being resulting in over $500,000 in new investments.* Helped clients to achieve their financial goals through the development of appropriate budgets.* Effectively led a team of 10 employees in multiple sales campaigns through active leadership, training and utilization of existing company framework.* Maintained positive and effective relationships with clients and other business units resulting in $1 million in new business referrals.* Successfully led 5 Customer Service Representatives on a weekly basis through effective communication, strong decision making and commitment to the responsibilities at hand.

* Recognized a need for improved training and created a thorough training booklet for new Customer Service Representatives that reduced overall training time.* Provided unique services to clients that reduced the burden on the sales staff and contributed upwards of $100,000 to overall branch business.* Increased customer satisfaction ratings by approximately 50% through efficient time management and excellent interpersonal skills.

* Responsible for accounting for and transporting upwards of $100,000 in cash daily.* Oversaw small business day-to-day banking and helped increase customer satisfaction by reducing wait times through fast, efficient service.* Chosen to train new employees because of high efficiency, quality performance and overall contribution to a healthy work environment..* Reduced financial burden on branch by learning and performing multiple responsibilities.

Responsible for organizing the filing system and providing day to day assistance to other staff.

I served as a full-time volunteer missionary for the Church of Jesus Christ of Latter-Day Saints in Singapore and Malaysia. While there, I was responsible for leading and training as many as 30 full-time missionaries. As such, effective communication skills were an absolute necessity. I also learned to speak Mandarin fluently.