Accountable with leading development and delivery for Professional Services with a portfolio of over 800 channel partners in the UK & EMEA region. Took responsibility for all consultancy ranging from Cloud, Networks, Hybrid Platforms and Modern Workspace with strong partner relationships with VMWare, Microsoft & Cisco to name a few.

Accountable for the delivery of the new £20 Polymer bank note for Barclays Bank (approx. 1600 sites).

Accountable with defining customer and employee centric service delivery strategies and helping them build their own capabilities whilst working as both a subject matter expert and a hands on practitioner in the role of engagement lead.• Review the current Managed Service organization and make the recommendations and plan necessary to bring best in class as a service provider.• Translate customer requirements and/or contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)

Overall responsibility for the Service Delivery for UK, Belgium, Luxembourg, Greece, Romania and Bulgaria with a dotted line from Russia, Northern Europe and African markets to drive consistency of approach and optimize solutions where necessary.Finding synergies in tooling and service delivery model including ways of working with implementing the strategy and organisational change. Driving strategic change and innovation initiatives.

• Upgrade of 700+ sites with Aztec firmware till upgrade• Support the implementation of Office365 and SharePoint• Implement new Sales Hub to support the Sales growth within the business • Transition hardware maintenance agreements to gain savings opportunities

Managed teams, ensuring they had the ability to provide the full lifecycle of project work: solution proposals through to implementation of major transformation and the subsequent transition to BAU ranging from £100k to over £3 million

Responsible for the senior technical resources in both domains including Domain Architects to deliver an annual budget of over £25m per annum

• Accountable for infrastructure services of 7000 + users for T-Mobile UK including Messaging, Active Directory and Storage with revenue in excess of £7 million• Provided savings in 2 years in excess of £1.8m from initial costs of service• Developed, implemented and maintained a Service Level Management process that includes a Service Catalogue, Service Level Agreements, Operational Level Agreements and regular service reviews with IT customers• Transitioned T-Mobile Client Services including near shore responsibility for Service Desk and Remote Services with over 1100 recorded incidents per annum from UK to Hungary on time and within budget.• Attended client service review meetings - areas covered will include performance reports, service improvements, quality and processes• I owned the nominated services from Service Design, Service Transition and Service Operation standpoint.• Managed the delivery of service from delivery units and other direct service suppliers.• Implemented ITIL Processes for Service Delivery (Incident, Change & Problem Management)

Responsible for the delivery of all T-Systems UK infrastructure services for 1000+ internal T-Systems employees over 5 UK locations including Messaging, Storage, Network and Server.