At Alliants, we're on a mission to transform every customer engagement into something exceptional.We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences. We are the trusted digital partner of choice across the world's most respected hospitality, travel, retail and education brands. As global market pacesetters, we lead and innovate with unparalleled expert knowledge and resources to support your success.I am part of our Senior Leadership Team and head up the Customer Support, DevOps and SecOps teams.

My main focus was on our Incisively products and services, managing our data development team and delivery of a major project in the education sector for an international client.

Working for data-driven clients as a specialist delivery consultant focusing on digital project management, and customer success. Recent projects include managing the delivery of a large program of work centred on data streaming software on-premise, for a large financial services organisation in the Nordics.

Datastreams.io is a trading name of O2MC I/O Ltd, a company within the Dutch owned Adversitement Group, which I joined in 2010. As Partnership Operations Director, I identified, onboarded and operationalised projects with partners and clients to empower them to deliver data-driven services and solutions via our data collaboration platform. In summary I:- Project managed partner and client requirements and the delivery of these via Agile and Waterfall methodologies - Created a partnership programme, on-boarding process and associated documentation- Led, wrote and negotiated contracts with new partners- Managed international partner on-boarding and ongoing relationships- Presented product and solution propositions to prospects, partners and direct customers- Developed and managed product marketing campaign activities for new lead generation- Produced product marketing and sales collateral, plus user and training documentation- Developed and maintained SharePoint and Salesforce documentation libraries for all colleagues- Led and wrote successful RFPs / RFIs for our business development teamAs Data Protection Officer (DPO) at Datastreams.io, I supported the organisation in how legislation such as GDPR impacted operations, projects and product development. In summary I:- Advised Datastreams.io on how to meet GDPR compliance- Worked closely with our legal counsel- Wrote and agreed data processing agreements with partners- Wrote and maintained privacy and cookie policies- Been the single point of contact for personal data collection and processing enquiries and communication- Responsible for data subject access requests- Produced relevant product marketing collateral - Wrote privacy and data protection related whitepapers, case studies, blogs- Actively engaged and networked with the data protection market and peers on social media, webinars, conferences etc

The core business for Adversitement is all about Data Process Management. I initially focused on setting up the UK business, hiring a team and then managing all operations and projects including the business and technical consulting teams. I then took on additional responsibility for the successful identification, onboarding and opportunity development of our group key channel partnerships in EMEA. This included the profitable enablement of referral, reseller, managed services and solution provider partner relationships. I worked with partners in areas such as:- Digital marketing, analytics and big data - Tag management and & cross channel marketing- Data visualisation - Optimisation and testing - e-commerce platformsExamples included: Adobe (Marketing Cloud), IBM (Digital Analytics, Watson & Silverpop), Tableau, Tealium, Domo and Teradata.

I led UK and off-shore based teams, to continuously improve the understanding within our marketplace, drive revenue opportunities and delight our customers. This was achieved through the successful choice and then deployment of various online tools, notably the Adobe Marketing Cloud (Adobe Analytics). These tools were used for data collection, analysis and information distribution, to provide operational and strategic insight. They also drove the optimisation of the Vodafone online presence and the improvement of its customer experiences.

European Directories is a private equity backed group of companies in the local search and lead generation sector. It has branded assets in Poland, Slovakia, The Netherlands, Denmark, Sweden, Finland, The Czech Republic and Austria. The acceleration of the online business was a core strand of the group strategy through a new technology platform, innovative products and key processes.My role included driving the development of web analytics and reporting across the various group websites to support site centric analysis, sales related data and client return on investment (ROI) reporting. I managed the roll out of Adobe Digital Analytics across all countries to provide stakeholders with their required data from each of their websites.

I was responsible for a team who provided operational and strategic management information and insight, via web analytics solutions and other tools for Yell user and advertiser portals, (Yell.com and Yell Direct). I acted as an internal consultant and delivery specialist for marketing colleagues to help meet their online analytics and ecommerce requirements through this channel. My team supported many other areas of the business with online insight and analytics data, such as sales, PR, design and content teams. I used a variety of tools to support my work, including Adobe Analytics, Hitwise, Nielsen netview and SAP Business Warehouse (BW) reporting. I led projects to gauge further insight via AB and Multivariate testing (Maxymiser and Adobe Test & Target) and Online Voice of the Customer surveys (Opinionlab).

A new opportunity arose to join a strategically important area of the Yell Group in June 2006. Yelldirect.com is the ebusiness (service and sales) channel for Yell.I focused on online analytics using Omniture tools and BW reporting to provide insight and improve online journeys and conversions. Activities included customer acquisition through Search Engine Marketing, product launches and promotions. I also managed our advertiser affiliate network and optimised our site via SEO using Digital Window.

Overall the marketing team was tasked with managing growth of the current advertiser product portfolio. At the same time we needed to increase our customer numbers and improve customer retention. I managed a team of product managers to support this and worked closely with off-line sales colleagues to help them sell new and existing Yell.com products to their customer base.

My role was primarily focused on helping to ensure the successful delivery of new media projects associated with Yell.com. These could be product enhancements or new product launches, often linked to SAP, working with a range of internal teams and a number of external suppliers. Project life cycles were on average 9 –12 months in duration and complex in nature, involving many areas of the business, from sales, marketing, customer operations, customer service, finance, technology services as well as new media. I also had a remit to work with a project team tasked with continuously improving customer excellence, internally and externally, for all new media products and services. I was the senior project manager for a number of on-line advertiser programmes, including a new user and advertiser experience for London and other metropolitan cities.

Initially, I was responsible for the project management team and enhancing organisational processes. Later, I developed the Interactive product marketing strategy. In March 2002, I was promoted to Technical Team Leader, working with teams in the UK and Prague. In December 2002, I gained the position of Head of Custom and Transactional Solutions, primarily focusing on the successful strategic planning and delivery of web products, projects and services managing teams of web producers, project managers, programmers and consultants in the UK and in Prague. In January 2004 I was again promoted, to Head of Interactive Delivery, directly responsible for the strategic and operational delivery of two key on-line product lines. I was also jointly responsible for the UK Interactive business plan. I directly line managed a great team of Interactive producers, product managers, project managers and technical programmers.

I worked on secondment to a Norwegian software and Internet company, operating as the senior project manager, developing an Internet based conflict prevention system, for the United Nations, New York. I travelled extensively throughout the world, working with the Norwegians, the UN and the project suppliers, to deliver the prototype. I worked in the USA, Mexico, Dubai, Mauritius, Norway, Sweden and the UK.My key achievement was planning, then managing the required tasks, resources and teams across international boundaries, so that we were able to present, on time, the pilot of the software to the UN (in New York) and get their support to move to the next project phase.

I joined the specialist organisational quality management and organisational improvement consultancy TQMI, in 1993. Recruited specifically to manage and develop their branded media and publications business, I successfully managed the business plan, increasing the range of titles from three to nearly thirty. We built a profitable, internationally recognised brand of training materials, CD-ROM’s and bespoke software solutions. I line managed a team of people in the UK, as well as being responsible for a network of distributors in Europe. I was tasked with developing long-term relationships with clients in a number of countries, and presented to key persons at a senior level in large organisations for example Ericsson, Volvo and Scandinavian airlines. I received training in quality and business improvement tools and techniques and have continued to apply these to improve the way I work. Whilst working for TQMI, I spent my spare time studying the first two years of an MBA course, which I passed.

Printing services account management, for mostly London based clients in the IT and telecoms sectors.

Sold radio advertising for a local radio station.