Nicky Bennett Email & Phone Number

Auckland, New Zealand

* Led a project to transition from legacy systems to a new environment* Effective internal communications around what was happening and when* Designed and built the new company intranet site (SharePoint)* Created a knowledge management plan and structure for internal communications* Updated, rewrote or created from scratch, all internal documents such as policies as required

Operational leadership of 52 people across 16 locations in NZ:* Improved team engagement by increasing open and honest communication, encouraging collaboration and dealing with performance issues * Improved profitability by identifying opportunities for sales growth and cost reduction (more efficient inventory management)* Created a stronger team culture with a focus on working together to achieve results, cross-skills training and regular meetings with the whole team* Improved customer satisfaction ratings (NPS and CXi) by focusing on customer service and our in-store standards and environment

Auckland, New Zealand

* Developed and grew relationships with key stakeholders: contractors, government agencies and developers, delivering to agreed service level agreements* Improved team capability by identifying skills gaps: relationship management, effective communication, planning and business reporting * Increased team engagement through regular, effective communication and support* My team exceeded our customer service satisfaction (NPS) rating target to a result of +53 (competitor average +40)* Grew future sales pipeline, especially in the Pacific region, through accurate and timely quotes and proposals

Auckland, New Zealand

* Leadership of regional retail team (60 total; 12 direct reports): recruitment, performance management, coaching, learning and development, mentoring* Increased capability of whole team (managers and frontline customer service representatives). Outcomes were lifts in the following areas: sales, customer service, leadership skills, product knowledge, financial acumen (profit & loss, margin, product mix) and operational management (rostering, budgeting, cost control)* Developed a cohesive branch management team through regular meetings, product training sessions, sharing ideas and fostering collaboration* Turned around an under-performing area and brought about year-on-year sales growth in a challenging retail environment* Reduced operating costs resulting in a positive impact on bottom-line results by establishing smarter operational practices

Auckland

* Enabled development programmes to get ‘off the ground’ for the first time by gaining stakeholder and sponsor buy-in* Positioned the organisation to deliver increased sales through designing a clear roadmap to the future ‘ideal’ state by creating a complete view of current levels of competency in the Retail Sales team and identifying gaps

* Coached, led and developed team of 10 direct reports: recruitment, capability development, engagement and team performance* Improved team engagement by 25% by addressing poor performance and recognising/rewarding achievements* Improved retailer relationships by regularly working in store alongside them, and re-developing the national retailer reward and recognition programme* Grew revenue by $85m p.a. (20%) through the addition of 100+ new outlets and refocussing and enabling the team to increase average weekly sales in their areas* Fully involved in all major retail projects, including network expansion, the rollout of new store designs, digital marketing and retail roadshows

* Improved team results by providing clear direction and measuring against targets* Ensured retailers could confidently sell all products by meeting the ongoing training demand of 1,000+ retail outlets and thousands of outlet staff across the country: o Average of 30 courses run each month in 24 different locations o Average of 2,800 people trained annually* Lifted product sales by simplifying technology and making the system more user-friendly for retailers

• Mitigated potential loss and reduced risk by redesigning the owner/manager training programme to focus more on the financial aspects of running their agency• Ensured new products and technology changes were viable in the real world by being the ‘voice of the retailer’ on all company-wide projects

Education record

Education record