•Responsible for overseeing the organisation’s data protection in line with GDPR requirements - GDPR Foundation (EU GDPR F) •Overall responsibility of the switchboard. This includes; taking all calls, responding to answer phone messages and dealing with queries accordingly, assisting stores needing an outside line and transferring customers through to the relevant stores as required• Management of company pool cars, including diary management • Administering the company information email account• Administrating the company Communications email account• Meeting and greeting visitors in reception and assisting with refreshments on arrival• Setting up WIFI for visitors• Taking deliveries for Store Support Centre and distributing accordingly• Making monthly arrangements for the car valeter on site • Collating all staff registration numbers for reception and on-site security• General customer service, including but not limited to taking calls, logging and investigating complaints and reporting on data collected.• Act as the Administrator for Incident Reporting. Logging incidents, circulating incidents to the correct recipients and following up on actions • Upload documents/policies onto The Hub• Responsible for overseeing the organisation’s data protection in line with GDPR requirements

Managing supplier orders• Monitor and resolve GINC (goods in non conformances)• Resolve customer queries in a timely manner• Reporting to customers on back orders, delivery updates• Liaising with internal departments to ensure orders are received on time• Work within agreed timescales and be aligned with the departmental KPIs.• Creating and sending reports (SAP)• Advising product alternatives where needed

SKILLS & EXPERIENCE• DATA CONTROL / ANALYSISo Gathered and analysed sales data to provide recommendations for business improvements and provided regular performance datao Responsible for departmental processes and functions and working with Standard Operating Procedures, KPIs and agreed targets (targets on credit values etc.)o Produced of monthly reports highlighting the performance of the department • MANAGING RELATIONSHIPSo Acted as key point of contact for the Northern Region and Field Sales Teamo Liaised with a number of internal departments including Field Sales, Compliance, Finance, Marketing & Supply Chain o Managed relationships with key customers including Wholesalers, Primary Care Trusts, Hospitals, Service Providers & End Userso Liaising with internal departments to ensure all information is shared and communicated between all relevant parties• SUPPLY CHAINo Liaised with the third party distribution company, attended monthly review meetings, discussed KPI performance and issues, identified corrective actions and agreed next stepso Acted as the key contact for customers including the NHS, Primary Care Trusts, Service Providers, Wholesalers and End Users Processing orders both accurately and in a timely manner using the company’s MRP system• TEAM LEADING/HR ISSUESo Absence management (holidays, sickness etc.) o Recruitment and selectiono Performance management (including bi-annual reviews)o Setting of objectives and personal development training plans• CUSTOMER SERVICEo Responsible for building strong business relationships with customers to ensure they experience satisfactiono Acted as the first point of contact for escalation of querieso Ensured vetting and processing of customer orders accurately and on timeo Ensured all customer queries reach a suitable solution for all partieso Investigated reasons for erroro Dealt with any customer issues including delivery issues, processing urgent orders, investigating product information