As the Admin Team Lead at Bon Accord Care Ltd, a leading provider of health and social care services in Aberdeen, I have been managing a team of 6 business support staff for over four years. I am responsible for overseeing the day-to-day operations of the office, ensuring the delivery of high-quality and efficient services to our clients and stakeholders.I am a PRINCE2 Practitioner with a strong background in project management and business process improvement. I have successfully implemented several initiatives to streamline workflows, enhance communication, and optimise resources. I am also skilled in customer relationship management (CRM) and social media development, having developed and maintained our online presence and reputation across various platforms. I am passionate about using technology to improve the quality of care and support we provide to our community.