Nicky Law Email & Phone Number

Hong Kong, Hong Kong Sar

In my most recent role at Black Sheep Restaurants, I conduct monthly inventory assessments and manage vendor relationships to sustain necessary stock levels while curbing food spoilage. I establish and meet financial objectives and enhanced key performance indicators for both front-of-house and back-of-house operations in collaboration with operations directors. I streamline operations across multiple restaurant venues, ensuring exceptional staff management, customer service, and financial oversight.Key Accomplishments: • Promoted from Restaurant Manager to General Manager Position through demonstration of remarkable leadership skills and performance efforts.• Developed event menus, beverage packages, and pricing strategies to maximize profitability for each event in coordination with Grand Majestic Sichuan (2nd most profitable outlet in Blacksheep restaurants group).• Bolstered revenue, curtailed expenses, and amplified profitability through strategic planning.• Achieved a notable 25% reduction in labor expenses through improved scheduling and cost control strategies.• Led successful oversight of Crown Super Deluxe and Sushi Haru, contributing to operational excellence of Grand Majestic Sichuan.

Hong Kong Sar

Being a Restaurant Manager, . I optimized inventory, ordering, and scheduling processes to align staffing and resources with customer demand. I oversaw daily operations of Crown Super Deluxe and Sushi Haru, managing a workforce of over 20 employees to ensure superior quality and service. Also, I enhanced beverage sales strategy, introducing premium whiskey and sake selections and training staff in upselling techniques.Accomplishments I'm proud of: • Improved average customer spend from $1,700 to $1,800, significantly boosting revenue and profitability for both restaurants.• Instituted new inventory management procedures to streamline operations and reduce waste.• Developed a strategic scheduling system to optimize staff allocation during peak hours.• Implemented cost-saving initiatives and monitored financial health to boost profitability while upholding high standards.

Hong Kong Sar

In this role, I adjusted product pricing structures to increase profitability while maintaining competitive market positioning. I spearheaded marketing initiatives, menu updates, and staff training to revitalize the least performing outlet. Also, I leveraged my management skills to direct daily operations across seven outlets in Hong Kong and Kowloon.Major Achievements: • Enhanced least performing outlet's revenue by 25% within a three-month period through strategic marketing, menu enhancements, and targeted staff training.• Streamlined operational procedures to ensure consistency in quality and service across multiple locations.

Hong Kong Sar

With our soft opening in March, 1, 2022. I am tasked with setting up The Enclave restaurant and in room dining ensuring both outlets have all equipment and inventory necessary for operation. Establishing and training staff on all service standards and SOP’s that we expected for both outlets. Working with our I.T department to create and organize our POS system interface in order to make it more user friendly for our staff.

In this role, I trained and led the pre-opening team, focusing on in-depth understanding of unique offerings to deliver personalized member experiences. I supervised daily operations of Private Reserve, ensuring excellence in service and product knowledge for extensive selection of over 100 whiskies and premium spirits, as well as a variety of new and old-world cigars. Key Accomplishments: • Earned highest member satisfaction rating of 90% on the HKJC mystery shopper report among all clubhouses, reflecting superior service and training effectiveness.• Enhanced transactional efficiency and accuracy with development of optimized POS system, improving overall member experience at Private Reserve and 360 Bar.• Maintained management of cigar inventory, ensuring optimal conditions and availability for a discerning clientele.• Provided expert, personalized recommendations to members, contributing to bespoke and memorable experience at the club.

Hong Kong

Being a Waitrer, I assisted in upholding Gaddis' esteemed reputation by contributing to the maintenance of its Forbes rating and excelling in service quality evaluations. I supported restaurant operations by participating in team training initiatives, fostering an environment of continuous learning and improvement. Moreover, I offered exceptional table service with in-depth knowledge of the menu, ensuring luxurious dining experience that aligns with Michelin-starred expectations. Selected Contributions: • Played an integral role in maintaining Gaddis' Forbes five-star rating in 2019.• Attained over 95% in service quality assessments from Coyle and LQA, reflecting dedication to luxury service standards.

Calgary, Canada Area

In this time period, I established operational guidelines and work processes to streamline business functions. I mentored team members, identified training needs, and optimized staff performance. I directed operations, ensuring exceptional guest experiences and high satisfaction levels.Major Achievements: • Generated over 300 five-star reviews by augmenting Escape Hour to the #1 spot on TripAdvisor for Fun Activities and Games.• Drove a 25% increase in revenue through strategic operational improvements and a boost in corporate event bookings.• Nurtured culture of continuous improvement and team development, resulting in a significant enhancement of service standards.• Implemented robust recruitment and budgeting strategies to support business growth and operational efficiency.• Earned distinguished accolade in December 2019, underscoring team's effectiveness in delivering memorable experience.

7202 Fairmount Drive Se

In this role, I have formulated robust recruitment strategies that included screening, interviewing, and reference checking to secure top-notch talent. I orchestrated staffing and scheduling operations for high-profile events in the Calgary area, ensuring seamless execution of functions such as Spruce Meadows tournaments and weddings. Selected Contributions: • Accelerated hiring process, resulting in a more efficient recruitment cycle and higher quality candidate placement.• Deployed scheduling system that accommodated complex event requirements and maximized staff utilization• Executed staff training program that elevated service standards and contributed to the company's reputation for excellence.

Certificate, Human Services, General

Diploma, Finance, General

Education record