Nicky Parker Email and Phone Number
I am on a mission to put the customer at the heart of every business. It feels like I was born customer centric, so imagine my delight when I found out it was possible to have a career based around customers.From a young age I was brought up on a diet of understanding what good customer service was like. No surprise - my first ever job was in retail – working in a newsagent on Saturdays. That passion and curiosity around the customer has been grown and developed to this day.I have subsequently learned to look at business challenges through the customer lens.No matter what challenge a company comes to me with, I always start with the customer. I want to talk to your customers, understand them – why they love working with you, or maybe why they don’t. What would surprise and delight them? What would impress them? What could be better?I like to interview the entire board, one to one. And then talk to all the other stakeholders in the business. I dive deep to get to the nub of any problems. Essentially, I get under the bonnet of your business like only an outsider really can.Clients are often facing turnaround - the business needs to change, but often no one can quite put their finger on the root cause. Maybe customer churn is too high, or you’re not getting referrals. Maybe projects/work goes over time, budget or out of scope. Maybe marketing feels a bit “meh”. Maybe sales channels are tired.You can be confident that I will be honest. I will say it like it is. I will give you a clear snapshot of where your business is right now - before I tell you what you might need to do differently. You can't just fix without diagnosis.But my nature is to fix... so expect me to look at how to solve your challenges - after all, that's why you've reached out. But we will also celebrate what's going well.If you think all consultants just tell you what you already know, then think again. Clients regularly tell me how blown away they are by the value I bring to them and the business.📞 Need my help? Book a call by visiting this URL: https://calendly.com/nicky-parker/30minStrengths: Customer orientation and experience, problem-solver, pragmatic, no-nonsense, communication, customer strategy, customer loyalty, onboarding & offboarding
Bang Consulting Ltd
View- Website:
- bangconsulting.co.uk
- Employees:
- 5
-
Business OwnerBang Consulting Ltd Sep 2006 - PresentBasingstoke, Hampshire, UkBang Consulting works with CEOs and founders in mid-market companies who are facing stagnation or turnaround situations. Our clients are leaders who value customer-centric approaches.We believe in the transformative power of customer-centricity. Our mission is to help visionary leaders like you harness customer insights to enhance profitability and create lasting impact. We unlock business success with customer-led strategies. We help businesses to grow - transforming them by understanding and meeting customer needs. Using our customer insights clients are able to drive innovation and profitability. These strategies ensure customers are happy as well as delivering long term growth for the business.We start by understanding your unique goals and business challenges. Then we co-create solutions to sustainably help you recover and grow.Our Client Insight service delivers the unvarnished truth by carrying out structured telephone/video calls with customers. Insightful, and sometimes uncomfortable, you will know exactly what your customers think of the business. You'll know what they value, what you could do more of and what opportunities there are. You'll also be clear on what needs to be improved or resolved - and where there is a danger of losing a customer. Our Customer Consultancy is all about streamlining your operations and enhancing customer satisfaction. Touching every discipline within the business and showcasing how being customer centric leads to even better business success and growth.Join us on a journey to build businesses that thrive by putting customers at the heart of everything we do.
-
Marketing DirectorThe Uk Hide Co Ltd Jan 2011 - PresentWeybridge, SurreyI provide Marketing Director support for UK Hide.I have been working with UK Hide helping them to achieve their goals since 2011. Each year the business has grown, in what has proven to be a very tough market at times.When I started working with the team, all the focus was on automotive, their main market. Since then we have grown and developed into other markets. We have branched out into overseas sales whilst remaining strong in the UK. We have had several websites over the years - each one being stronger than the last. They have a strong online presence, with effective SEO. Regular enquiries come from the website, which translate into sales.We continue to push the boundaries, experimenting and testing new ideas to keep the business fresh, and growing. -
Business Planning Manager - Western EuropeMotorola 1999 - 2001Basingstoke, Hampshire, UkAfter an initial temporary position I took on the Business Planning role. My responsibilities included:• Production of annual Plan figures for the region and quarterly sales forecasts, together with weekly updates to senior management.• Liaison with sales and systems integration teams throughout the region to challenge sales figures and agree targets.• Liaison with major project teams on project progress and tracking of commitment to plan.• Wrote and produced presentations for senior management detailing sales performance against forecasts.• Analysis of sales teams performance against targets.• Responsible for agendas and running of staff meetings for region.• Involved in production of presentations for Indirect Sales Conference with dealers and distributors. -
Business Development ManagerInd 1995 - 1999Guidlford, Surrey, UkINd was a co-operative of independent newspaper and magazine wholesalers. My responsibilities included:• Design and implementation of magazine promotional vehicle for independent news retailers, including selling scheme to magazine publishers, issuing press releases and results to trade press.• Implementation of full supply chain customer care analysis scheme, including design of questionnaire, analysis of data, creating reports including benchmarking data and recommendations.• Setting up of best practice and skills workshops for members, both internally and externally with Publisher Clients and Retail Customers.• Production of annual business plan for INd, including budget forecasting and objectives/strategy for the year.• Development of strong working relationships with major magazine and newspaper publishers to ensure good communications with wholesale.• Development of good working relationships with major retail groups.• Promotion of the independent wholesale network – instrumental in increasing the membership to include all UK and off shore islands.
-
Office ManagerStonhard 1991 - 1994Basingstoke, Hampshire, UkStonhard are a global industrial flooring manufacturer and installer, who opened a UK branch in 1991. I joined during the start up phase reporting to the Managing Director, and my responsibilities included:• Design and implementation of direct marketing campaigns with 5% response rate.• Development of database feeding sales funnel for enquiries• Arranging trade exhibition including design of exhibition stand, graphics and promotional literature• Primary responsibility for day to day running of company in MD’s absence.
Nicky Parker Skills
Nicky Parker Education Details
-
Marketing -
Postgraduate Diploma In Marketing -
Queensmount School, Bournemouth
Frequently Asked Questions about Nicky Parker
What company does Nicky Parker work for?
Nicky Parker works for Bang Consulting Ltd
What is Nicky Parker's role at the current company?
Nicky Parker's current role is Helping businesses achieve sustainable growth through customer centricity | Customer Strategist & Consultant.
What schools did Nicky Parker attend?
Nicky Parker attended Marketing Week Mini Mba With Mark Ritson, Chartered Institute Of Marketing, Queensmount School, Bournemouth.
What are some of Nicky Parker's interests?
Nicky Parker has interest in Time With Friends And Family, School Governor, Education, Good Food And Wine, Reading, Ballroom And Latin American Dancing.
What skills is Nicky Parker known for?
Nicky Parker has skills like Marketing, Marketing Strategy, Newsletters, Email Marketing, Direct Marketing, Business Development, New Business Development, Small Business, Management, Online Marketing, Marketing Communications, Business Planning.
Not the Nicky Parker you were looking for?
-
Nicky Parker
Writer, Publisher, Strategic Thinker, Child Rights Advocate. I Simplify And Humanise The Complex, And I Bring Amazing People Together.Ware2btinternet.com, amnesty.org -
2hotmail.co.uk, hmkm.com -
1talk21.com -
2sky.com, blueyonder.co.uk
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial