Dynamic and highly experienced individual with a background in developing teams, working closely with customers through service delivery and relationship development.Happy Tiddlers is a company whose passion is focused on providing as many people as possible the skills to have fun while remaining safe in the water. Founded in June 2014, we have been helping local babies and children learn and develop vital skills. Since opening our own purpose designed facility, this offer has extended to adults.Key areas of responsibility are;Customer experience evolutionLeading and supporting our team of managersBusiness developmentClient development (B2B)Leading a team of like-minded individuals, we believe in working together to provide the best experience possible for our Tiddler community while having lots of FUN!

Head of Operations at Team Dynamics with 2 key areas of focus; leading the team and building relationships with Partners. Working with Business leaders to develop their People Strategies and identify how to drive productivity while promoting a positive and harmonious workforce. Fortunate to be able to work with people who understand the value of investing in their teams on their path to success. Training Managers to adapt to the varying behaviours and skills so that individuals feel personally understood, improving retainment and talent management.

A varied role in sales and Business Development. Working closely with our Development and Consulting teams to deliver a suite of software solutions to retailers and manufacturers. Accounts such as:EnergizerGeneral MillsAlproDairycrestTThe Co-operativeCost cutter. Our solution set drives optimization through highly effective planning and communication, perfect for space-prohibited stores and diverse category solutions. My lengthy background in retail merchandising allowed me to be both sympathetic and empathic to my client's daily challenges and requirements to grow both category and store sales. Top 5 skillsVast industry knowledge Ability to negotiate by understanding the key problems of the client and matching the RIGHT solutionClear and concise proposal creation and supporting documentationExcellent relationships internally and externally, allowing me to bring the right people together at the right timeHighly effective problem solver

A strategic leadership role, heading up Professional Services within Fifth Dimension.Key ResponsibilitiesDevelopment of Professional Services ConsultantsAdvisor for the software development team as SME for category planning solutionsSenior Management role; providing input and support with strategic decision-making and implementationAssisting Account Managers as Senior Consultant for large-scale implementation opportunities

Focused on delivering strategic projects to key accounts whilst developing the team of consultants within the Consulting Group.Personally carried out multiple Category Management Projects and Range Reviews on behalf of a number of manufacturers including J&J, Dairy-crest, General Mills, Wilkinson Sword, Pfizer, United Biscuits & Unilever, working in varied Categories from Healthcare to Grocery. Project Manager for the creation of Sainsbury's briefing packs; Implementation guides for center store categories during the range review process, driving compliance for Sainsbury's stores.Principle Training Consultant for Fifth Dimensions micro space planning applications, delivering focused user training across the globe to software users, sharing best practice and devising efficient workflow with teams and individuals.Subject Matter expert for Micro Space, Research & Optimization applications, working closely with the Development teams to support constant evolution of Fifth Dimensions application set.

Category Space Planner of Bakery Department for Safeway Stores. Building category growth through effective space planning, category segmentation and delivering ranges and layouts inline with the needs of the shopper.Liaised with Buying, Supply Chain and Ranging Teams to deliver effective space layouts for both Plant and In Store Bakery fixtures across Safeway's store portfolio in the UK & Northern Ireland.Worked closely with Category Captains, such as Premier Foods, Manor Bakeries, Warburtons and British Bakeries as well as supporting localized ranging needs by working closely with Kosher manufacturers to provide tailored product groups within the Bakery department for specific stores.During the four years, gained vast experience working in other store departments such as Produce, Horticulture and a number of Fresh Categories

Part of the Store Re-Branding team, implementing new store layouts, refurbishments, drop in pharmacies and mini labs across the UK. Responsible for implementation teams, working under tight timelines delivering excellence through effective project management.