I am responsible for the day-to-day financial operations of the business and ensuring that all financial transactions, reporting and analyses are comleted accurately and on time. We are a small company and so my tasks are varied and diverse. I manage and co-ordinate monthly reports and also provide back office services such as accounts payable, collection and payroll analyses. I monitor cashflow daily and have built strong relationships with our customers and suppliers. I ensure that the business meets all of its statutory and compliance obligations, including statutory accounting and tax issues.Since joining Borough I have studied and obtained a Distinction in AAT Level 2 and a Merit in AAT Level 3. I am currently studying AAT Level 4.

Move It is a family run business that has gone from strength to strength over the time I have been employed. When I joined the company there were limited systems in place. I sourced a new CRM system and set it up, creating various template emails to ensure that every lead was tracked and followed up efficiently. I continually monitored what worked best and tweaked things to maximise profit. I looked at the cost savings across the company and managed, with a little bit of research, to save a few thousand pounds, whist never impacting on the first class service we provided. I doubled the profit in both the years I was employed. The role that I developed included:• Dealing with enquiries from first point of contact through to final decision, ensuring that customers felt that our company was their only choice, as we offered the best service and truly cared about the customer experience;• Tracking marketing to see which methods were most productive;• Analysing why a no was a no and seeing if there was anything to be learnt;• Taking, investigating and sorting out complaints ensuring the good name of the company was not tarnished;• Creating spreadsheets to track leads, jobs and revenue and reporting on a weekly basis to my employer, ensuring I was meeting targets;• Ensuring that processes were in place to enable me to know that everybody we moved knew exactly what was expected of them and what we would do, ultimately ensuring that every move ran smoothly and expectations were always met or exceeded;• I altered the terms for payment so as to ensure that all clients paid in advance and there was never any debt; • I compiled all of the paperwork for the company accountant;• I set up files for all staff and ensured that their personal records were up-to-date.

Somerstime is a growing business offering Easy Living Online Solutions and Virtual Assistance to a wide range of high profile clientele spanning a variety of industries, both in the local area and nationally. The company, which is based in Southend on Sea, just 45 minutes outside of London, began trading in 2010. The owner has gained over twenty years of administrative and secretarial experience in various different working environments and is constantly growing her team to offer a diverse range of services. The organisation offers a range of administrative services to businesses, which are designed to be considerably more cost effective than employing members of staff. With a custom built office and state of the art technology, the business allows its clients to free up their administration time and focus on their core business. Some of the tasks Nicky and her team carry out on behalf of clients are:• Diary Management;• Email Management;• Sourcing and setting up software;• Implementing Systems;• Document Creation;• Database Creation;• Booking Travel;• Booking Meetings;• Research;• Basic Bookkeeping;• Social Media Engagement;• Audio Transcription;• Telephone Answering;• Customer Relationship Management.The company is managed by Nicky Somers who has been involved in the Business Services industry for many years. Nicky is more than able to take good care of the company, having previously worked for a number of high calibre organisations.

• Maintaining office procedures and offering a high level of customer service;• Ensuring any client questions/problems were dealt with quickly and effectively;• Promoting a friendly and professional relationship with clients and prospects;• Managing process of renewing Clients’ agreements;• Managing the billing process with overall responsibility for all invoices and credit Notes;• Overall responsibility for credit control and ensuring monies owed to Business Centre were collected on time;• Responsible for petty cash transactions and housekeeping;• Management of Centre’s IT, telephone and internet systems;• Achieving sales targets and providing the MD with weekly pipelines and forecasts;• Liaising with commercial property agents and web brokers to keep a strong pipeline of enquiries;• Ensuring agreed processes and timescales were observed for following up leads and enquiries, and that databases were kept up to date;• Carrying out tours of the facilities to prospective clients and following up with appropriate correspondence;• Promoting the Centre via advertisements and articles to be agreed with the MD;• Maintaining regular mail shots to banks, commercial agents and new businesses Staff Management & HR;• Accountable for the recruitment and training of all new staff;• Delegating administration and other tasks to ensure the smooth running of the Centre;• Responsible for identifying training needs and carrying out on-going training;• Carrying out performance reviews and implementing the Company disciplinary policy if required;• Health & Safety;• Liaising with cleaners to ensure standards were maintained;• Responsibility for ensuring all facilities were maintained and kept in a good state of repair.

The role was multi-faceted and therefore required me to be versatile as well as business-minded in my skills and approach. I needed to be conscientious, pro-active and multi-skilled, with excellent managerial and communication skills, a keen eye for detail, a 'can-do' attitude, an organised approach and the ability to work well under pressure. My responsibilities included:• Dealing with enquiries and quote production as well as after-sales and booking amendments;• Supplying customers with timely and accurate product information;• Developing and maintaining strong customer and supplier relationships;• Delivering and following up on marketing campaigns, including brochure distribution and e-shots;• Updating website with new product information;• Utilising CRM system to analyse and profile customer information in order to develop initiatives and grow the business;• Maintain, manage and utilise contact and marketing information;• Support new product development projects and market research;• Recruiting and managing staff;• General administration tasks;• Balancing accounts;• Paying salaries including maintaining the associated records;• Ensuring that the yacht had all necessary paperwork.

I was responsible for:• Patient liaison, which required me to have a professional, caring, supportive approach to ensure all patient needs were met;• Appointment making;• Medical logistics: Ensuring that the Consultant had all required documents at patient consultation;• Invoicing and accounting: Ensuring all relevant parties were invoiced and accounts administered;• Reports and letters: All reports and letters were produced to the highest professional standard, well presented and to the required deadlines.

The role was pivotal to the achievement of patient flow from GP and A&E through to admission. I worked as part of a small team, supported by the clinical site managers but also needed to be able to work autonomously. A major part of the role was communicating and negotiating with the teams across both secondary and primary care. The role covered a diverse range of issues which included infection control, single sex accommodation and the emergency access target. The work was varied and I needed to be able to work under extreme pressure at times in some very demanding situations. The role was challenging but extremely rewarding. In addition to the allocation of beds I was responsible for assisting in managing a team of eleven in the Admissions Office.

My daughter was born on the 17th March 1995 and I was fortunate enough to be able to take a career break and focus on being a full-time Mum.

Various temporary assignments, including 3 months at The Dorchester Hotel, London and 1 ½ years at Digital Consulting. During my temping career I had experience in:• Face to face dealings with influential guests;• Putting together proposals, to strict deadlines often working through the night;• Gathering information to ensure proposals were eye catching and grammatically correct;• Taking minutes for transcribing.Temping requires you to be extremely adaptable and able to lend your hand to anything.

Responsible for the smooth running of the Security Office;Making arrangements for meetings and travel;Maintaining diary for Security Controller and the 6 Regional Security Managers;Taking shorthand dictation.Ordering stationery;Extensive telephone liaison to Board level. REASON FOR LEAVING: The position was a step backwards rather than a career advancement.

• Using both shorthand and audio skills;• Setting up and maintenance a computerised diary system;• All normal PA duties, including extensive telephone liaison to Board level;• Dealing with customer complaints/claims including motor claims for parent company; • Processing of leasehold rent.

Using both shorthand and audio skills;Setting up and maintaining a computerised diary system;All normal PA duties, including extensive telephone liaison to Board level;Dealing with customer complaints/claims including motor claims for parent company; Processing of leasehold rent.